Startechpc.Com

Great place for computers and iphone repairs. My family has been here for many years and always happy with there service. highly recommand to all my other family members and friends. we will be back

Great customer service and very friendly. very nice and professional people answer my questions on computers and cell phones

These guys are the best at what they do. Leave me satisfied. My iPhone 8 looks great and screen super clean and clear

I brought my IPhone in to get the screen replaced. They changed my screen out very quickly. Im not sure about the negative reviews about them. My experience was great and I'd definitely go back to them with other issues.

Amazing customer service! They fixed my phone within 15 minutes of closing and for a great price!

I go here for my personal use and our business and they are wonderful people and give great customer service. Prices are awesome and reasonable. We definitely made this our home for 10 years now.

I have been a customer of StarTech PC for over 25 years. They have provided me A+ service time and time again over the years on anything related to fixing computer problems. The computer techies are always top notch and some of the best in Austin, no matter what your problem. Now StarTech also repairs I phones and I taken by I -phone to them to fix several times over the past years.

They did a great job on that too. I consider StarTech to be the "Tom Brady" of computer and I-phone repair : they keep winning again and again, decade after decade and their computer techies are always an MVP in my book!

Honest, local company with easy parking and fair prices. I went to StarTech to have them fix my older Apple Watch. The face had cracked badly. This was my first visit and I didn't know what to expect. First, parking is easy - there's a lot in front of their building with plenty of space. It was easy to find: Immediately north of Oat Willies. I walked in without an appointment and was greeted immediately by a friendly tech. (No lines!) Because it's an older watch (by tech standards), he explained they would have to order the glass.

He told me how much it would cost and promised the repair by Tuesday. (This was midday on a Saturday.) Heck yeah, MUCH easier and faster than the manufacturer's store, and the cost was in line with what I expected (hoped). I had my card out to pay when he paused and looked at the watch again, then used his thumbnail to pop off the screen protector. (Wait, what?

I thought it had no screen protector - it was a gift.) He handed back my pristine, undamaged watch and recommended I buy a new screen protector online. No charge, no problem, have a nice day. Folks, StarTech could have charged me for the repair, pocketed the money, and sent me on my way, another ignorant sucker. Not only did they _not_ do that, it genuinely seemed like they didn't even think of cheating me.

You bet I will remember them next time I need repair on a phone/computer/tablet/etc. Bonus - they have a few super-nice refurbished laptops built for gaming /graphics/video production at reasonable prices - with a warranty.

I'm so glad I found StarTech PC! I had a small issue with my iPhone and stopped in right when they opened, and they fixed it within minutes. The guys working there were courteous, friendly, and efficient! I'll definitely go back and recommend them to friends for future phone/PC needs. Thanks!

The best in Austin! The inimicable digital raconteur & owner James and the guru PC builder Josh (and crew) build impeccable PC monsters that are affordable and reliable. Their foresight in design and execution ensure that you will get the PC of your dreams. They work with you to collaborate on the build so that your satisfied as well as amazed by the performance offered from StarTek PC.

I began as a customer 30 years ago in a previous location and I was not disappointed by their current operation and skill at negotiating a difficult digital terrain as well as the financial limitations that I imposed on them. All parties are satisfied. Go. Talk. To. James. This place is really fun and you'll be surprised.

My name is Orlando I recently took my IPhone 13 and iPhone XR to have both front and back replaced for less than 500 because I have been here multiple times. Very professional place and front desk gentlemen were very professional and were able to explain the process to me great place and very reasonable on prices I recommended them 100%

I've been coming to this store since I was a kid, and gave them a call this weekend when I was running into problems with a new PC build. I brought my machine in for them to take a look and help diagnose the issue. The technician opened up the case, quickly identified the problem, and resolved it while I waited. They didn't even want to charge me for the help, but I insisted. Incredibly friendly, articulate, and knowledgeable team over there - highly recommend!

Save yourself money and stress: do not go here. Do not bring your devices to be fixed here. Do not ignore your instincts that the place looks and feels shady. I brought in a 7 month old iPad because the screen was cracked, and I was quoted $150 to replace the screen. The iPad was fully functional when I dropped it off -it was only a cracked screen.

The two day job quickly turned into a six, at which point I spoke to the owner on the phone. He informed me there were "loose parts" inside of the iPad which was causing them difficulty when repairing it. But they were ordering a new motherboard cable (?) and would have it fixed quickly. Keep in mind that the iPad completely worked when I dropped it off.

I called back the next day and spoke to the owner again, when he tried to sell me a 2014 iPad for the $150 that I paid for the screen. I understandably felt like I was being scammed, so I went the next day to pick up the device. The owner wasn't there, so I instead spoke with one of his techs. The tech explained that when opening the iPad, they had damaged it and had been attempting to fix it for a number of days.

This was never disclosed to me until I showed up. I told them I wanted to be made whole for them completely ruining my iPad when I brought it in for merely a cracked screen, and I was told that the liability agreement I signed upon dropping the device off precluded them from having to do anything. At this point, I just took the device and left. It won't turn on and is a completely useless hunk of glass and metal now. TLDR: broken screen turned into a completely iPad and they refused to take responsibility. AVOID AT ALL COSTS.

Had a problem with my desktop mini pc and all the other shops in town wanted big bucks to fix the backup inner battery. StarTech checked out my little pc and said they could fix it. After some trouble shooting they were able to get me up and going in 30 minutes.now that's service! This is now my go-to computer fix place. I work in customer service for 28+ years and this place took a load of worry off my mind cause I really needed this computer to work.

Do not use this service, take it to Austin Mobile Computer Repair instead. I took my laptop in to StarTech to replace the screen in Feb. The owner insisted on a $50 diagnostic test, even though I knew the problem. The owner insisted it could be a million expensive things and tried to sell me on trading it in for one of their (inferior) laptops. Stupidly, I haggled and agreed to let them replace the screen on my laptop.

A few months later, my screen is coming detached from the computer bc a bunch of screws were not put back in. Took in to them again. They kept it 5 days. Went to pick up, and they didn't repair anything. Not one single screw was added. They again tried to sell me on a bunch of expensive repairs, but this time with a heavy emphasis on condescending mansplaining.

I had a lot of problems at StarTech PC. First, I bring in my laptop, it's a 2016 MacBook Pro - the keyboard was messed up, they said it would take 5 days to get in a replacement keyboard and total cost was around $300. Well, they took 2 weeks. Not only that, instead of updating me as to the delays, I kept having to call them to get an update - they kept CLAIMING they were calling me to update me but it's 2021, I only have one phone number and it never got a call from StarTech PC - unless I called them. 2 weeks later, finally got the computer back and yes, new keyboard but the B button doesn't work great, and now the battery life (which had been excellent) is pretty terrible.

I wasn't expecting a full refund but some kind of discount or some money back would have been nice. Crickets. I had brought the computer back in after I told them about the battery and the B button and no fix, oh well, "there's nothing we can do" sorry, too bad. I was tempted to give the 1* review but there were some aspects that weren't too bad and I don't think they're dishonest, just not as effective as they claimed, and no customer service as they should have offered a partial refund since my computer wasn't fully fixed and still isn't.

Knowledgeable, fast and reasonably priced. Replaced camera and battery in my iPhone 8 in about an hour.

These guys are professional yet laid back. I've taken my kids iPads in for battery replacement, as well as upgrading my kids PS4. Loyal customer here.

These guys are awesome! I dropped my iPhone X and broke the screen. They had it fixed in an hour. Super fast and great work! They even give first time customers discounts! Definitely take them you electronics if you need help :

4 trips to adhere a battery and replace broken battery brackets. On their last ditch efforts to correct this issue my right speaker that was working fine is now seemingly blown and crackling. This repair shop is shady and they are selling obsolete computers and tablets for insane markups. If you enjoy overpaying, scam artistry, and leaving with more problems than you came with; THIS IS YOUR SHOP.

, I was robbed by these people for over $400. They told me that they didn't have the right replacement screen for my lap top, and would apply the $300 that I paid for the wrong screen to the new correct screen. Never got the new correct screen and paid them additional $400 for correct screen but their policy is to not give refunds. Even after 9 months of waiting finally they told me they wouldn't be able to get correct screen because they needed the part number.

From the original screen. I asked where is my original screen they reply. We recycled it. But we can give you $300 back. I said are you stupid. Can you not do the math? James the owner said 300 and keeps hanging up on me!

I have been a happy customer for a few years, but now I have to say I will never do business here again. They have treated me poorly and because their service is going down hill they need to adjust or fail. Please adjust or please close this business and stop ruining our city culture. The manager was condescending to me and tried to argue instead of listen.

The manager passed the buck and denied undeniable truth. I could have held his hand and showed him what they did wrong, but he was not going to listen. He made the wrong call and refused to just listen. I brought two power supplies to them and after the job I did not get either of the two back. I received a totally different supply and little effort was made to find at least one of my two supplies.

The job took two months, but I work in a field where servers have to be built out and many of the components come from China. Why did they need two months when I can get server components in days? Why can my company get bad parts and have them swapped out within a week, but this business cannot swap a mother board in two months? Offering to wipe an OS is not the right call.

You need to figure out how to do the right thing. I should not have to go home and figure things out for myself. Why should you be ok letting me walk out of your store knowing I have to go boot to a linux live iso and rescue my pc? Why not just tell me how to access the new pc, even if its an empty password, why would you not work through that? You saw how mad I was with your service, your loss of my equipment and yet you just gave up on supporting me which is your job.

You claim tech support expertise, but you do not show it. You claim to help your customers, but waiting for much longer and not getting any help is terrible. All of your employees look upset and these days sound unhappy. That was not always the case until this manager took over.

I've been coming to this place ever since I first heard their radio ads back in 2003. Every single time I bring my computer in to be fixed here, it's not only fixed but it's delivered in the time they say it's going to be delivered. They are a third of the price of Frankenstein computer repair or even discount electronics. The shop is full of used computers for sale and it looks pretty messy inside, but when your computer is dead and you needed to be alive again, just bring it here and these guys will do a great job of bringing it back to life. Like I said, I've been coming here for over 15 years now and they've always done a great job. Thank you!

Fixed a loose screw on my iPhone haptic system (buzzing noise on my home button) for free this afternoon. Great service!

ANYONE WHO REPAIRS YOUR PHONE SCREEN DOES NOT NEED YOUR PASSWORD! Not only do they take your phone pass lock but they took forever to fix it. They used a cheap screen that has a blue tint to it to replace my old cracked screen. There are better places to get your screen fixed for the same prize.

I had my iPhone and iPad screens replaced here. The replacement iPhone screen was malfunctioning which I had to be replaced again. The replacement iPad screen was not put on straight, and my home button got stuck under the screen. I took it back and they told me I must have pushed it too hard (I didn't). They said they would take a look at it and try to fix it. TWO WEEKS LATER I called asking about the iPad.

They told me they had called me earlier in the week and left a message (they hadn't) and that the back plate on the home button had broken. I asked how they knew the back plate was broken and they said they took up the screen and saw it. I asked if they took up the screen to look at the back plate, then why is the home button still stuck under the screen? They didn't have an answer.

I gave these guys a bunch of PC parts I bought from a co-worker. It took them 5 days to locate some screws that were missing and install the water cooling system, nothing else was done. They said come back the next day. -I call them up so I can get the product key for Windows, they say they don't have one. -the CPU fan was plugged into the CHA fan causing a boot error.

Easy fix I shouldn't have to do. -The HDD were not screwed into the drive bays, they were just rattling along in there. They obviously have nobody checking over the work. -Windows 10 cannot automatically repair itself, so now I have to dig deeper and fix this shit at 9pm instead of getting to work. This is the worst PC I have ever received. The whole point of paying someone to do this is so that I don't have to do it. Fail.