Geek On Wheels Computer Repair

Highly skilled IT professionals serving DFW. Everyone I have ever dealt with has been extremely helpful and considerate in addressing questions or concerns

I called to try and get a Dell under warranty serviced. Once they found out I did not have a corporate account with them, the tech immediately starting sending me to someone who had worked for them and left. Apparently new business is not of interest.

Techvera has provided our IT support and service for 20 years or more - well before their name change. They are very responsive and helpful and keep us up and running which allows us to focus on what we do best. Very appreciative of their great service!

We have been using Techvera for several years now. We went through multiple other companies before finding them and have been extremely happy with their service. We are a small business with about 30 employees and their solutions and customer service have been a great fit.

Just want to take a moment and say how much we love doing business with these guys. We get stellar service from Techvera. A simple phone call and we usually have someone in our office within a day. Prices are better than the industry, customer service is on point, and the tech guys that come out are always friendly and knowledgeable. Looking forward to continuing our already long and happy relationship.

Reese, Justin, Graham and team are amazing! One of the best decisions I ever made for my business was to begin IT service. Anytime we have a problem they are there to help. Their response is timely and if it is something that cannot be fixed remotely they are onsite quickly. I definitely have peace of mind for all my computer needs with Techvera serving us. I would highly recommend them to anyone.

Unlike most break/fix computer companies Techvera is a true MSP (Managed Service Provider). Techvera planned, engineered, and maintains all of my company's business information technology. They provide customized solutions and have a very knowledgeable tech support team. I highly recommend them.

Burrows Law Group has been using Techvera for our monthly IT services for the past year and we have been very impressed with the services provided thus far. They are responsive, friendly, and timely in our IT needs. Our staff loves having them "on demand" as needed for our constant IT needs. We are very thankful and hope to continue our monthly service for years to come. THANK YOU TECHVERA! YOU ROCK! Kyle, Josh, Graham, Ryan, Reese, and Justin we are honored to work with you all.

The relationship that our family business has built with Techvera, is indescribable at this point. The amount of trust we have in them and their team to professionally and proficiently manage our computers, IT, and VoIP phones is everything our business depends on. Not to mention the resource that they are for helping us solve all tech related problems. I can without a doubt, recommend Techvera to any business looking for help with their technology!

We know we can rely on Techvera to get the job done better than we even expect. These guys think of things to proactively address before we realize that there might be an issue. When actual issues do arrive, they are available nearly 24/7 and they get it done right! Very impressive outfit.

I had a terrible encryption virus and was despondent that I was going to lose all of my data. Two places I called said could not help me. I called Techvera and they said might be able to recover all my data after wiping my computer clean. I had great communication and in fact, Techvera did restore my computer to working and recovered all my data. I highly recommend them - great customer service, obviously very talented and they went way above and beyond reinstalling programs for me, making suggestions about better computer virus protection, etc.

I was desperate when my computer started to choke on a Sunday. They were able to do a diagnosis and call me with the news that it was beyond repair and would need to be replaced. I had a backup computer that needed a tuneup and I rushed it over and they had it updated and the data transferred and ready to go on Monday morning. I also have a student who didn't have a car who was having problems with his very expensive computer--he's a gamer and has a custom-built computer that was only 9 months old.

They looked at it for him and said the motherboard was dying. Rather than sell him a new motherboard they noticed the computer was less than a year old and told him to contact the manufacturer and ask for a replacement. This student is kind of shy so they counseled him on what to say and to also insist they pay for shipping. I was so impressed in how they helped this young man when they knew he wasn't going to be spending big bucks with them. Turns out he was able to get a replacement motherboard from the manufacturer of his computer, saving him a lot of money.

Not a good experience. Took our business computer in first thing yesterday. The guy working the front desk promised we'd have it by end of the day today. We didn't want to leave it without that assurance. Called this afternoon and they hadn't even STARTED on it! Said it would be TWO MORE DAYS! Now I have to take it somewhere else. NOT HAPPY!

Geeks on Wheels literally saved our wedding day this past weekend. We were planning on using my laptop for our music and had spent hours on making and curating playlists on my Dell. The day before we left for our wedding weekend, my Dell wouldn't turn on and I got the 7 beeps of death that morning. We called and they said to bring it right in and even though my laptop is now dead, Jim was able to pull off all of our music from our hard drive in less than 2 hrs. Huge shout out to Jim and the super friendly receptionist that morning for saving the day!

I took my laptop in because the LCD cable appeared to be going out causing my screen to only show about 30% unless light pressure was applied. They called quite promptly to tell me it was definitely the cable and that my LCD was in pristine condition, so I paid to order the part. They replace the part. Now my LCD does not work AT ALL (no light, no partial screen, nothing) AND my audio jack is all crackly, which was not a problem prior to the work.

They said my LCD now needs to be replaced, which is a 10-fold cost operation from the previous (manageable, though annoying) problem. I only give 2 stars instead of 1 star because they did not charge me labor for something that didn't fix my problem and continued to offer to look into it. To be honest, though, I'm pretty fed up with how things are run when they're fine with handing me a laptop back in far worse condition than it was in when I gave it to them.

If a part is broken during repairs (i.e., it was working better when I took it to get it fixed), that seems like something that should be fixed at no cost to myself. If I wanted to risk a broken LCD during repairs, I'd have ordered the part and tried to fix it myself. I will certainly be taking my repair business elsewhere from now on. Edit: I also just realized that the sensor that indicates if my Wifi receiver is on or off has been disabled as well (I suppose I should be thankful the button itself still functions). Really fantastic work.

Got a personal phone call from the owner apologizing for my experience and offering a refund. Went to the store and they fixed the further hardware issues, as well as doing better than a refund for what I paid. I appreciate the customer service fix. While I probably won't go here again due to me relocating soon, they're worth a shot for simple problems.

Horrible experience. not only did the NOT fix the problem, they lost crucial data in their attempt and then proceeded to charge me full price. I would NEVER recommend them to anyone. definitely NOT a business. the data they lost cost my company untold thousands of dollars - perhaps more.

I would like to highly recommend Reese and his team at Geek on Wheels. From the very first contact they have been very responsive and eager to help with all of our computer and networking needs. I recently purchased a new computer from them and they helped me figure out the best options for my needs and wow is it fast. They also helped with getting our local and remote backup systems optimized for our business. I surely be recommending Geek On Wheels to anyone in need of computer and networking support for home or business.

I've brought a couple of different laptops to these folks over the past 2-3 years. Every time, they fix the error, call me with results, and charge what I think is a reasonable fee for the services and parts. I used to think I had to scrap a misbehaving laptop. Now I take my machines to these folks. I also get the sense that they don't try to upsell things you don't need, so that gives me confidence in their services. Sure, I wish I was better technically so I could do this stuff myself. Reality being what it is, I need someone's help, and these folks are quite good.

Always fast, friendly, the techs either know how to fix the problem, or find out quickly. Reasonably priced, and I never feel like I'm being taken advantage of because of my lack of computer expertise.

Certainly not a horrible overall experience, yet when I took my laptop in for repairs the communication was terrible. I was told 1 week which kept adding weeks every time I called (with no explanation of the problem) until I finally asked for it back 5 weeks later. I received little followup and had a much better experience with TACC.