We pride ourselves in our knowledge of fixing computers. We don't just stop there, we can also repair your tablet screens, laptop screens, notebooks, and smart phone screens. We repair charging ports on phones, tablets and laptops. Come in today and see how we can help you. Have a computer virus? We can fix that too, just about anything that has to do with a PC. Let us know how we can help!
Reviews (9)
S. Irving
Jan 25, 2019
STAY AWAY. Took my PC here a while back, they told me that they could fix it, and if not they would at least be able to diagnose the problem. They held my computer for a week, didn't fix it, couldn't tell me what was wrong with it, didn't even run the tests they said they were capable of running. Then they demanded I pay them anyway if I wanted to get my computer back from them.
That is not how you run a business. He told me he still had to charge me for the hours he spent looking at it, but if you don't actually complete the service being payed for you shouldn't be charging the customer. If I go to a restaurant and the cook burns my food to the point I can't eat it, they don't charge me anyway because it took them time to cook it.
If I call a plumber for a broken sink and he comes and messes around for a while and the sink is still broken, I don't pay him. This place is OUTRAGEOUS, and if I had the time to mess with them at the time, I would've refused to pay and called the police to get me my property back.
That is not how you run a business. He told me he still had to charge me for the hours he spent looking at it, but if you don't actually complete the service being payed for you shouldn't be charging the customer. If I go to a restaurant and the cook burns my food to the point I can't eat it, they don't charge me anyway because it took them time to cook it.
If I call a plumber for a broken sink and he comes and messes around for a while and the sink is still broken, I don't pay him. This place is OUTRAGEOUS, and if I had the time to mess with them at the time, I would've refused to pay and called the police to get me my property back.
Vee Latay
Jan 20, 2019
I told my husband not to go here because I've read the reviews. He wanted to go anyway because the owner lives in our neighborhood. My husband got just what I told him he would, extended period of time diagnosing with a high quote, close to a new laptop, to repair the charging portal or purchase another unit from them. These prices are not competitive for the region.
We located a few other companies that could repair it for more than 1/2 of Lowetree's quoted labor parts including diagnostic. It would be more convenient to have a local computer business with expeditious, accurate service. Just a shame that many including myself do not trust this one. I would like to get my keyboard replaced on my laptop. My husband says call that Lowetree place on HWY 78 OR across from the AFB.
My answer "umm, no". The reviews are hot and cold, 5 or 1. Baffling as to how different people have such drastic responses, either love them or hate them. I just choose to leave them. If they work out for others, good for you. The owner responses to negative feedback is exactly the kind interaction many note in their review. Get off of the internet and work on units to decrease your turn around times. Take negative comments as room for improvement.
We located a few other companies that could repair it for more than 1/2 of Lowetree's quoted labor parts including diagnostic. It would be more convenient to have a local computer business with expeditious, accurate service. Just a shame that many including myself do not trust this one. I would like to get my keyboard replaced on my laptop. My husband says call that Lowetree place on HWY 78 OR across from the AFB.
My answer "umm, no". The reviews are hot and cold, 5 or 1. Baffling as to how different people have such drastic responses, either love them or hate them. I just choose to leave them. If they work out for others, good for you. The owner responses to negative feedback is exactly the kind interaction many note in their review. Get off of the internet and work on units to decrease your turn around times. Take negative comments as room for improvement.
Reverend B.
Jan 17, 2018
Shado Yamamoto
May 30, 2017
Dominique Cooper
Feb 25, 2017
I truly hope your experience is even slightly better than mine. I chalked the lack of customer service up to a bad day the first time I visited their Lowetree. The charges rendered for parts and labor not performed are now being disputed by AMEX. They replaced my iPhone screen w a fake. It failed the 3rd day after installation and I took it back for the screen not responding to touch, and responding without being touched at all (i.e. typing words, making calls, and opening apps without manipulation).
They told me they would replace the screen again, this time with an actual iPhone screen, at full price and recharge me for the labor. Or if I wanted my money back, (not the labor cost but only the price of the screen) they'd put the old cracked (dilapidated) screen back on and I could be on my way. After the back and forth and speaking w the manager on the landline phone behind closed doors, the sales attendant decided that was the best they could do - charge me for the unserviceable parts and labor or charge me double parts and labor for an actual iPhone screen.
When I declined that offer and let them know that I'd be disputing the charges, I left. Sitting out in the car on the phone with AMEX to immediately begin the dispute process, the service member approached my vehicle, knocked on the window, and said his manager had changed his mind and that they'd only re-charge me for the new iPhone screen, not the labor involved.
Not happening. Still not the correct solution for a shotty patch job and ZERO pride in worksmanship or their company name. Please reconsider if you're tempted to buy from them or request their technical assistance in repairing your electronics. I was floored.
They told me they would replace the screen again, this time with an actual iPhone screen, at full price and recharge me for the labor. Or if I wanted my money back, (not the labor cost but only the price of the screen) they'd put the old cracked (dilapidated) screen back on and I could be on my way. After the back and forth and speaking w the manager on the landline phone behind closed doors, the sales attendant decided that was the best they could do - charge me for the unserviceable parts and labor or charge me double parts and labor for an actual iPhone screen.
When I declined that offer and let them know that I'd be disputing the charges, I left. Sitting out in the car on the phone with AMEX to immediately begin the dispute process, the service member approached my vehicle, knocked on the window, and said his manager had changed his mind and that they'd only re-charge me for the new iPhone screen, not the labor involved.
Not happening. Still not the correct solution for a shotty patch job and ZERO pride in worksmanship or their company name. Please reconsider if you're tempted to buy from them or request their technical assistance in repairing your electronics. I was floored.
N. C. Cooper Coope
Dec 07, 2016
Annie Owens
Nov 06, 2015
Sara Cassell
Nov 03, 2015
I took my son's Samsung tablet to another local computer repair business and was quoted $119 for the repair of the charging port with a turn around time of 2+ weeks. I stopped into Lowetree Computers and found they charge $60 for the same repair job. I brought my tablet in on Saturday and received a call that it was ready at noon on Tuesday. No hassles, no surprise charges, and friendly customer service!
Joel Simpson
Dec 25, 2013
Total rip-off. Originally charged me a diagnostic fee, without even looking at laptop. After paying a huge fee for part and repair, they broke a couple items during the repair and originally refused to cover. Tried blaming broken hardware on viruses. Then once I insisted they look to see it came back as just normal broken equipment that just happened to fail while they had it.
Owner graciously agreed to order a part if I'd pay for it (but he'd install it for me). Then the tech found a part in the shop off a broken laptop that fit and so he installed it. Only then they charged me the price for ordering the part?! Oh, if they had ordered a the part, they would have ordered a used part, what?! Called the owner to clear it up, won't return my calls. Shady! Dishonest! Disingenuous! Crooked business! I have no recourse other than to sue, which would cost even more and I'm already in it more than it's worth! Thanks Lowtree for ripping off honest hard working people!
Owner graciously agreed to order a part if I'd pay for it (but he'd install it for me). Then the tech found a part in the shop off a broken laptop that fit and so he installed it. Only then they charged me the price for ordering the part?! Oh, if they had ordered a the part, they would have ordered a used part, what?! Called the owner to clear it up, won't return my calls. Shady! Dishonest! Disingenuous! Crooked business! I have no recourse other than to sue, which would cost even more and I'm already in it more than it's worth! Thanks Lowtree for ripping off honest hard working people!
