Applied Imagination

Thank you Derek! I have been looking for a great company to help with my online store for some time. I am happy to have found this team. Derek seems very knowledgeable and they sent me a VERY professional quote with all the details at a reasonable price right away. I am excited to have them as a trusted partner!

Critical:Professionalism, Quality One of the worst. No professionalism, not recommended at all.

Spent over an hour on the phone with this company discussing what I needed a quote for. They never sent a quote, nor did they contact me in any way, not even to decline. Nothing. No response. Just a waste of time. I should have known when they didn't answer an email for a few days from me, a potential client, that they were unprofessional. RESPONSE TO APPLIED IMAGINATION'S NOTE: There was never any consultation as mentioned.

Nor several emails. A call was scheduled to discuss my project to the extent that AI could produce a written quote and schedule. That call was over an hour of my time. The reason for the call was not a consultation. There was no consultation. During that call they said that it could be around a certain amount, but that they would review the information I gave them on the phone and get back with a quote.

They were supposed to quote 2 different things. One, a total redesign of my site and secondly, to continue programming on the site the way it is. Again, the purpose of the call was to get a written quote and schedule. When I hung up, I expected to receive a quote within a week or so. I never received it and I never heard back from them at all. Not even a courtesy email or call mentioning they were declining the project if that was the case.

Now I see their reasoning in their response to this review. They assumed that I didn't have the budget (I actually did have the budget and never said I didn't). Unprofessional.

Contacted Applied Imagination after a few meetings with other local firms. It was a match from day one. Eric listened to every detail of my vision and add insightful inputs to insure we stayed in budget in effectively completed the goal of Phase 1. Ready for Phase 2 shortly. Great Customer Service, Great Ppl and Jerry Head is a wonderful developer.

We've just gone through a fairly arduous proposal process with the AI team, one that took months, lots of revisions, calls, and emails. (The job was to be for a client of ours.) In the end, we didn't get it, but throughout the process Jennifer and her team were right there at every step. They were smart, responsive, patient, and very helpful. AI was one of four companies we had gotten proposals from, and we were ready to recommend them. We appreciate their efforts and look forward to working with them as soon as the next opportunity presents itself.

Applied has done multiple websites for Cambridge over the past 10 years. All professionally done and their support / responsiveness is great. Steve Sullivan President Cambridge Professional Group

Very professional and knowledgeable. Best of all they can get any size job handled and done timely. Rates are in line with companies like theirs. Friendly group, too! They have handled multiple projects for me and overall I am very pleased with their work and communication level. I recommend them.

Years ago before I started working for Applied Imagination, I was a client. They helped me with multiple web projects over the past 10 years from custom e-commerce sites to social networking startups. The service, knowledge, and passion of the company is what inspired me to join the team.