Universal Systems, Inc. provides a wide range of products for our customers. Not only do we have customizable systems ranging from notebooks and mini PC's to rack-mount servers, we also stock a large selection of components to upgrade your existing system or network infrastructure. Feel free to have a look around. If you can't find it on our website, call us and we will special order it for you.
Services
Universal Systems, Inc. started in the PC business in 1989. Since then Universal has evolved into a full service organization, committed to users of high quality computer equipment at cost effective prices. Since its beginnings, Universal's revenue has consistently increased each year. From production members to sales representatives, the dedicated professionals at Universal work as a team to make this growth a reality, by providing quality products and the highest level of service to every customer.
We provide a wide range of solutions for all types of organizations, from small businesses to large enterprise corporations. We have the experience to help you tailor the right system for your environment. Whether you are just starting out, or have a growing business that needs a customized solution for your customers, we can help.
Reviews (10)
Chris Hernandez
Jul 24, 2021
Incredible customer service! I did not physically go into this store, but I reached out to the company over email and was very surprised at how quickly my inquiry was answered. My issue was unable to be fixed by USI, but Rachel Connett gave me all the information I needed to take care of my laptop elsewhere. It's not too often you find a company so eager to help, and Rachel is a shining example for Universal Systems!
E. T.
Apr 04, 2021
Matt Sanchez
Jun 16, 2020
Garrett Sinclair
Mar 06, 2019
Brandt Sharp
Dec 30, 2018
Chris Johnson
Jun 07, 2018
I have been here several times over the last few months for parts and services and they have been great to work with. They are very knowledgeable on basically any computer system you may have questions on along with having components in stock that most shops in town do not. They are fair priced and have quick turn around time for installations if you don't want to do the job yourself.
Jason Mitchell
Jan 14, 2018
One of the few places left in SLC for hardware and DIY as well as IT departments looking for "that one odd cable or connector" and can't wait for CDW or amazon to ship it. I love this place. They always have whatever I need, and the techs enjoy the problem solving of getting a round peg to fit in a square whole because your company doesn't "have it in the budget" to order a vendor solution, and you can't wait until next quarter to get your tech communicating again.
J. Dominguez
Jan 05, 2018
Ben Spigle
Dec 28, 2016
I have been using these guys for my support for more than 20 years. I have always been more than satisfied. Reasonable turnaround, great prices and great products. I have both bought computers from them and had them service computers I have bought elsewhere and they have done a wonderful job in all cases.
Nathanael Davenport
May 14, 2015
As a former employee (amicably separated), I am now able to leave a review without conflict of interest problems. :-) The key to understanding Universal Systems is to understand that their primary business interest is in serving enterprise and managed services (i.e. your local IT guy). That is where they excel, and they provide desktop and server systems for these types of clients, who in turn serve small and medium-sized businesses - or in-house IT departments for larger corporations.
The emphasis is on assembling HARDWARE, and basic configuration of the OS and other software that is amenable to being imaged on multiple devices. That being said, they do have a storefront that anybody can walk into, and if you want a custom built home computer, they can do anything you want. They are not the low-price leader (they don't have to be), but the prices are reasonable and the service is second-to-none.
Let me just say, however, that if you expect the royal treatment because your business-critical machine has failed (shame on you for having a single point of failure in the operation of your business), you must understand that that is a common scenario, and they must rigidly stick to a first-in-first-out service queue. Nothing unfair about that. You can also buy just about any computer-related cable you need (for AV stuff you should go to Performance Audio), as well as any of the components they use for computer builds (CPUs, motherboards, graphics cards, hard drives, SSDs, power supplies, cases, displays, etc.) but again, the selection is not comprehensive - it is primarily geared towards hardware that they frequently build for their larger clients. Also, small business-grade networking equipment is available.
Keep in mind, this is accurate only as of mid-2014, when I left the company. I can say that they are honest in everything they do, they always try to make things right when a customer is unsatisfied, but like any decent human beings, they have their limits as to what kind of nonsense they will tolerate from unreasonable customers. All that being said, if you are looking for a place to have a long-term relationship for your computer hardware needs, there really is no better place in the state than USI.
Where other companies are obsessed with growth at the fastest pace possible - at any cost - Universal Systems puts customer service first and will continue to be around for a long time as a result.
The emphasis is on assembling HARDWARE, and basic configuration of the OS and other software that is amenable to being imaged on multiple devices. That being said, they do have a storefront that anybody can walk into, and if you want a custom built home computer, they can do anything you want. They are not the low-price leader (they don't have to be), but the prices are reasonable and the service is second-to-none.
Let me just say, however, that if you expect the royal treatment because your business-critical machine has failed (shame on you for having a single point of failure in the operation of your business), you must understand that that is a common scenario, and they must rigidly stick to a first-in-first-out service queue. Nothing unfair about that. You can also buy just about any computer-related cable you need (for AV stuff you should go to Performance Audio), as well as any of the components they use for computer builds (CPUs, motherboards, graphics cards, hard drives, SSDs, power supplies, cases, displays, etc.) but again, the selection is not comprehensive - it is primarily geared towards hardware that they frequently build for their larger clients. Also, small business-grade networking equipment is available.
Keep in mind, this is accurate only as of mid-2014, when I left the company. I can say that they are honest in everything they do, they always try to make things right when a customer is unsatisfied, but like any decent human beings, they have their limits as to what kind of nonsense they will tolerate from unreasonable customers. All that being said, if you are looking for a place to have a long-term relationship for your computer hardware needs, there really is no better place in the state than USI.
Where other companies are obsessed with growth at the fastest pace possible - at any cost - Universal Systems puts customer service first and will continue to be around for a long time as a result.
