Western Communications

I recently set up internet service with Western Communications and am very pleased with the level of customer service. I much prefer to use a small local business such as Western because the people working there actually remembered me when I called with a question. Some giant company doesn't know you and it can take so darn long to get a question answered. Shout out to Gary and Susie for being so helpful!

When moving here we searched for good internet nothing was available in our area above 10 meg this is crazy as we are in the city! Western communications is outstanding with customer service. When you call you get a real person and they do what they can to help you get what you need! They are great and the service is as well!

I am very impressed with the internet speed which is faster than DSL by CenturyLink here in Tucson and works consistently for me. Solid internet connection with no data limits! I am on the lowest price tier and it's plenty of bandwith for me to watch videos without buffering.

Internet slow and cuts off even with their best package. It cuts off 3 to 4 times a weeks leaving me to unplug router and plug back in. It's frustrating seeing everyone's reviews saying that they've answered after hours given when I'm working at night and the wifi cuts out and I call they never answer. Not to mention my side business which is game streaming is at a haul because the internet is nowhere near strong enough.

I've called plenty of times and nothing has changed. The fact that they said my plan would be able to cover that and it can't even load Facebook in a timely manner. Kind of feel robbed out of the 375. I hope this review is seen by the office and some kind of action is taken.

Love working with family owned small businesses! This business is no exception! Our internet connection is everything we need it to be and the customer service is impeccable. With the recent winds and rains we did experience some issues but David was out within hours after my call (no next Thursday between 2-4 like big cable companies) to fix any issues. Went so far as to call after hours during another rain storm to ensure that everything was ok. So nice to do business with people who actually care. Highly recommend!

Outstanding internet provider. Customer service is top notch, they respond in a timely manner, even after hours, and return missed calls. The true test of a quality company is how they handle unforeseen problems, such as outages caused by weather, and this company is always fast to respond, troubleshoot and repair their network with the focus on servicing you, their customer.

You already know the kind of generic, uncaring, hours-on-the-phone, stuck in menus and on hold lack of service you will get with the nation-wide ISP's, and Western is completely on the other end of the customer service spectrum. Couldn't be happier that I am a Western customer.

I had a problem with my internet connection. I called and was answered by someone right in the Tucson office not an offshore call center. They came out promptly fixed the problem. There rates were good and their service was outstanding!

Very nice and helpful. 100% better than Cox costumer service and Price

Sweet locally owned company run by a couple with great customer service and commitment to quality. The price advertised in 2015 is the price I pay every month still in November 2020 and I've never been nickeled or dimed with extra charges. Taxes are built into the price. If I ever have an issue, when I call, the phone is always answered by the owners -- no automated phone system to navigate to speak to a human.

If I need service, it's Gary that comes out to do it. Corporate behemoths like Cox/Comcast/CenturyLink are not your only options and, if you don't have the cable option, much better than satellite. This is the way quality businesses are run.

I was very happy with the extensive work that they did for my ham radio HF installation, installing two different antennas, and selling me and installing a cell phone amplifier. All of which work very well. Service provided by them and Gary and the staff there was exemplary. I had a very long drive to get there but it was worth it.

By far the best internet provider in Tucson. Locally owned, great customer service, always responsive and kind. WiFi is just as fast or faster than with other providers I used. Highly recommend!

KILLER INTERNET SERVICE PROVIDER! Very High Speeds for UL/DL & EXCELLENT customer service! GREAT PRICES, WITHOUT CONTRACTS! Also, PC/laptop repair & amateur radio/ 2-way

I have had good luck in the past with their service and repairs on my computers. However the other day I had a lap top in to get the network drivers reinstalled and all of sudden I now need a new hard drive, so I picked it up and went to Best Buy and they ran a full scan and found that the network drivers need to be reinstalled. So if Gary wants to sell you blinker fluid you may want to get a second opinion.

After scheduling an installation with Cox a month in advance of our move, their technicians arrived on the due date and told me they couldn't perform the work because the pole they needed to connect to was in a neighbor's yard and they couldn't gain access. I use internet for business and this was a major setback. Western came to the rescue and they had me and running the same day!

Great company, great connection and great folks to deal with. Couldn't be happier to break the cord and enjoy superior service and support. Wish I could give them 10 stars.

I am ecstatically happy with my new internet provider, Western Communications & Satellites. Gary is the man when it comes to satellites, antennas, and communications. His company has many towers in town which are directly connected to fiber optic cables in the Tucson Mtns. which come directly from Los Angeles. The speeds are pretty good for the prices and the equipment seems very high tech and professional.

He uses frequencies that are not common/popular, so the connections tend to be crystal clear. His customer service is top notch too. My internet is finally reliable and fast, thanks Gary! If you live on the outskirts of town or even if you live in town, and you need a new ISP, call Gary. You will probably not be disappointed.