Computer Troubleshooters

CTS strives to be the foremost nationwide source of managed IT services for small to medium sized businesses, that currently do not have a dedicated or full IT Department. Since 1996 we have been helping companies to manage their technologies, by providing them with the most efficient solutions, qualified and experienced IT technicians, superb customer service and affordable prices.

Generally speaking, Managed Services (or Managed IT Services) involves a business or organization outsourcing certain IT functions to an external company. The Managed Service Provider (MSP) assumes ongoing responsibility for monitoring, managing and/or problem resolution for selected IT systems and functions on your behalf.

Just like larger companies, small businesses need technology to operate efficiently and to compete effectively. But as reliance on IT grows, the resources to support an increasingly complex IT environment may not. In many small businesses, IT resources are scarce, and can be quickly overwhelmed with the day-to-day responsibilities of keeping the IT infrastructure that the business depends on up and running.

You may think your network is fine and that you don't need Managed Services and you may be right. But, what is your definition of "fine"? Most people say something like "My server is running, the internet is up and seems to be fast enough, someone setup a backup 9 months ago, no one is complaining about their computers, my computer guy calls me back."

CTS focuses on ensuring your information technology works and if problems arise, you have a dedicated team of professionals ready to go to work for you. This is counterproductive for both of us as the break-fix relationship is inherently adversarial. We only make money when your systems break. Therefore, it is in our best interest for things not to work.