Whether you require end to end support for a small business or have a single computer at home, Potomac Computer Services can deliver services and solutions to meet your needs. With over 25 years experience, we offer practical solutions and pride ourselves on professional service.Potomac Computer Services has extensive hands-on, real world experience and provides comprehensive solutions rather than quick fixes or "hacks". All work is backed with a 100% guarantee.
Onsite services offered in Montgomery County, MD and surrounding areas and nationwide service available through remote access.
Unlike the many marketing machines posing as capable technology services on the market today, we are not geeks....we are professionals. We have extensive knowledge and real world experience and employ logical and cost effective solutions rather than scripted attempts to fix issues before moving on to the next customer / invoice. Customer service is just as important as fixing issues and our goal is to not only resolve the short-term problems, but to provide a comprehensive review, offer suggestions, provide flexible scheduling and be an available resource for users on a long-term basis.
Potomac Computer Services Commitment:
Comprehensive approach to issues - No quick fixes or "hacks".
Strong communication - Our goal is to be a long-term resource.
Cost-effective solutions - We understand the importance of ROI.
Professional service - We are professionals, not commercial "geeks"!
Serving: Rockville, MD; Gaithersburg, MD; Darnestown, MD; North Potomac, MD; Silver Spring, MD; Bethesda, MD; Poolesville, MD; Wheaton, MD; Damascus, MD; Kensington, MD; Takoma Park, MD; Chevy Chase, MD; Potomac, MD; Clarksburg, MD; College Park, MD; Beltsville, MD; Olney, MD; Frederick, MD; Boyds, MD; Laurel, MD; Montgomery County, MD and Surrounding Areas; Washington, DC; Virginia; Nationwide Support via Remote Access.
Services: Computer Repair, Computer Upgrades, Computer Services, Notebook Repair, Notebook Upgrades, Notebook Services, Wireless Networking, Router Installation, Virus Removal, Malware Removal, Trojan Removal, Small Business IT Services, Managed Services, Data Recovery, Online and Local Backup Solutions, Anti-Virus and Firewall Solutions, Maintenance Agreements, Server Installation, Client Server Printer and File Sharing, Windows XP, Windows Vista, Windows 7, MAC.
Served areas
- Gaithersburg, Rockville, Silver Spring, Montgomery County, Washington DC, Surrounding Area
Associations and certifications
- Better Business Bureau
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Services
Whether you require end to end support for a small business or have a single computer at home, Potomac Computer Services can deliver services and solutions to meet your needs. With over 28 years experience, we offer practical solutions and pride ourselves on professional service. Potomac Computer Services has extensive hands-on, real world experience and provides comprehensive solutions rather than quick fixes or "hacks".
Potomac Computer Services has over 28 years industry experience and offers a wide range of services for small businesses and home users. We have experience in the corporate world, direct consulting and as end users so we understand the issues that users face and employ an experienced and practical approach to solving them.
We pride ourselves on customer satisfaction and communication and our goal is to be a long-term resource rather than a one-time invoice. Issues: Virus removal, slow performance, invalid backup configuration, wireless networking and various hardware problems. Thank you so much for your help and for getting our office running again.
Reviews (16)
Ashton Brown
Jun 05, 2020
Alex Jimenez
Jun 22, 2019
Tori Richardson
Jun 18, 2019
Have been through more IT companies than I care to remember over the years for my business. I was sick and tired of the lack of response, "geek speak" and condescending tone being the norm. Was lucky enough to have another business owner refer me to Potomac Computer Services and I can't even begin to underscore how different it has been working with this professional company.
Communication in basic terms I can relate to my business, very responsive, proactively identifying issues I wouldn't otherwise know exist and all of this for a fair and reasonable price. So frustrating going through the previous companies but so happy we are now working with Potomac Computer Services.
Communication in basic terms I can relate to my business, very responsive, proactively identifying issues I wouldn't otherwise know exist and all of this for a fair and reasonable price. So frustrating going through the previous companies but so happy we are now working with Potomac Computer Services.
Jessica Gerber
Jun 16, 2019
Couldn't be happier with Potomac Computer Services. Contacted them when we had a down server and the company we worked with for years was not responding to us. Had the issue resolved same business day and followed up over the next week on other, less critical issues found during a review. We are glad to have found them and will be a retainer account going forward. Thanks!
Fox Rider
Jan 17, 2019
Fantastic Small Business Support! Potomac Computer Services reviewed our entire system after the company we had been with for years became very unresponsive. The review was done the day after we spoke and we are so grateful we did this since many things we thought were being managed by the previous company were not! They provided a detailed, professional proposal, completed the work on time and under budget and they are now our ongoing support provider. Thank you Matt and Stewart and we look forward to working with you for many years to come!
Emily Weber
Jan 10, 2019
We contacted Potomac Computer Services because our (now previous) IT company was not being responsive and had not addressed several open issues that we were aware of. Stewart and Matt visited our office the following day and not only addressed the known issues quickly but we also took advantage of their complimentary systems analysis. To say we were shocked by the amount of issues that existed from the previous IT company is an understatement.
While I am not technical (this is why we work with 3rd party professionals), I know that our server not being backed up properly, anti-virus protection being expired on half our computers and programs running in the middle of the day and slowing down the network are obvious issues. Unfortunately, we trusted the previous company and had it not been for reaching out to Potomac Computer Services we would not have known the significant issues that existed.
I highly recommend Stewart and Matt for any small business that either has an existing IT resource and wants a 2nd opinion or is looking to add professional IT services to their organization. They did a fantastic job, proactively identified major issues that non-technical people such as myself rely on professionals to communicate and did all of this at a very reasonable price (less than the previous IT company!).
This is also a cautionary tale. Do not stick with an IT company just because you are comfortable with them or because they lull you into thinking they are experts. We are lucky that our data is now protected, our computers (and employees) are much more productive and we have a non-technical blueprint from a professional IT resource. But we never should have waited this long to get a 2nd or even 3rd opinion.
While I am not technical (this is why we work with 3rd party professionals), I know that our server not being backed up properly, anti-virus protection being expired on half our computers and programs running in the middle of the day and slowing down the network are obvious issues. Unfortunately, we trusted the previous company and had it not been for reaching out to Potomac Computer Services we would not have known the significant issues that existed.
I highly recommend Stewart and Matt for any small business that either has an existing IT resource and wants a 2nd opinion or is looking to add professional IT services to their organization. They did a fantastic job, proactively identified major issues that non-technical people such as myself rely on professionals to communicate and did all of this at a very reasonable price (less than the previous IT company!).
This is also a cautionary tale. Do not stick with an IT company just because you are comfortable with them or because they lull you into thinking they are experts. We are lucky that our data is now protected, our computers (and employees) are much more productive and we have a non-technical blueprint from a professional IT resource. But we never should have waited this long to get a 2nd or even 3rd opinion.
Jennifer Crane
Jun 19, 2018
I spoke to both Matt and Stewart about the problems I was having with my work computers. They offered a free small business analysis and this is where so many issues I thought the "Geeks" had fixed were found. Not only did they get everything up and running properly, they set up a proper online back-up system and I feel a LOT more confident in the security and safety of my work data.
Nancy H.
Jul 26, 2017
I am the parent of a 31 year old quadriplegic son on life support. The use of our computers, both desk top and laptop are of vital importance. From a medical perspective the desk top it utilized to support the care of our son and the laptop is used in evening teaching to support the finances required to enable us to be able to continue to have our son live with us.
Recently the desktop went completely down. I took the computer to Potomac Computer Services and within a little over 24 hours the computer was not only restored but greatly improved from the original purchase about 5 years. It was also discovered that the hard drive was about ready to go down and software that was on the computer was totally useless and missing the important software that the computer needed.
I now have a computer than really backs up to the cloud and the instructional laptop has been backed up to passport hard drives. It will soon go in for a tuneup and additional work. Over these many years we have never experienced such professional computer experts and it is our intention to be with this company for many years to come. Matt and Stewart on behalf of our family we thank you so very much for all your help!
Recently the desktop went completely down. I took the computer to Potomac Computer Services and within a little over 24 hours the computer was not only restored but greatly improved from the original purchase about 5 years. It was also discovered that the hard drive was about ready to go down and software that was on the computer was totally useless and missing the important software that the computer needed.
I now have a computer than really backs up to the cloud and the instructional laptop has been backed up to passport hard drives. It will soon go in for a tuneup and additional work. Over these many years we have never experienced such professional computer experts and it is our intention to be with this company for many years to come. Matt and Stewart on behalf of our family we thank you so very much for all your help!
Alex Lanham
Jun 14, 2017
I had four people come out to fix the problem with my computer and nothing worked. I didn't want to go back to another large company and started researching and found Potomac Computer Services. Matt came the day after I called, fixed the problem in twenty minutes, and explained to me what was wrong. I would definitely recommend PCS and will continue to use them. Nadine
Erica Balboa-Ertter
Oct 10, 2015
My GO TO company for computer problems. = I have known the owner for many many years and when I recently had computer issues, I dropped off my computer knowing that it was in great hands. I was given great advice, a very reasonable quote and now my machine is running problem free. Finding a good, reliable computer company is not longer hard. You do not have to look any more.
Nadim K.
Mar 20, 2014
PCS has been our IT service for the past 4 years. Their services has been excellent as Stewart and now his associate Matt are always available for any problem we have encountered. Their fees are very competitive and the services has been very honest and trustworthy. I highly recommend PCS to any business or home.
John Jackson
Mar 30, 2011
I contacted Potomac Computer Services after spending hundreds of dollars with the "Geek Squad" with nothing to show but a large bill. They were able to diagnose and resolve my issues remotely in a single day! The professional service and extra attention to detail was outstanding. I would highly recommend Potomac Computer Services. Thanks again!
John
Jun 13, 2009
Alex Lanham
I had four people come out to fix the problem with my computer and nothing worked. I didn't want to go back to another large company and started researching and found Potomac Computer Services. Matt came the day after I called, fixed the problem in twenty minutes, and explained to me what was wrong. I would definitely recommend PCS and will continue to use them.
V. L.
Thank you for the excellent service! Matt promptly responded to my e-mail request and I was able to schedule an appointment the next day. At no charge, he gave great advice and an honest assessment that my hardware issue was not worth the cost of repair. Though I don't look forward to having computer problems, I know where I'll be going when I do.
Therese W.
Potomac Computer Services is a top notch, professional and highly competent IT business. I've worked with many IT professionals through the years, Matt and Stewart are among the best. They are responsive to our business needs when there is an emergency but even better is their attentiveness to preventative care which keeps us up and running so we can focus on caring for our patients. I would recommend Potomac Computer Services for your small business without reservation.