Cline Computers

I always go here for service. Friendly and good at solving problems.

This place is top notch! Highest quality customer service, friendly, quick to diagnose, and equally fast on the repairs! No other place I'd recommend!

My go to for computer repair. They are upfront and honest. Quality work. Give estimates that are accurate. Explain if it goes over the quote.

Cline Computers staff resolved and fixed my PC issue with speed and precision. They're customer service friendly, enjoyable to talk with and they fully explain what they did to repair the item. I would highly recommend Cline Computers for all of your PC needs.

Helpful, affordable and timely repairs. Highly recommend them.

I would recommend them. I wanted to get files off of a hard drive from a laptop I had that died. they got them off no problem, charged what they'd said they'd charge, and it overall just went fine. Good place, I like the staff, 5/5 would recommend.

This experience as a walk-in customer definitely defines a customer-first experience! Hats off to Derrick who managed two customers with kindness and equal attention. Very happy with my purchase and the extra patience with my learning curve! Thanks.

I have a very mixed opinion about my recent experience with Cline. Years ago I used the company was was extremely satisfied (5 Star on price, quality and service). I needed a simple repair on my laptop. Desiring to use a local company I went back to Cline. I had a very different experience this time. 19 days ago I took a laptop for repair. I was told it was a simple repair and that when they identified the part, ordered, and received the part. it would take an hour to repair.

When I called back 3 business days later I was informed the part was due in the next day. 3 business days later I called again and was told the part would be in the following day (delays do to "weather"). Not hearing from them the following day (a Saturday), I stopped into the store on the following Monday only to be told the part had yet to be delivered! 2 more business days passed before they called to tell me the part was in, the repair complete, and I could pick up my laptop.

I stopped in, paid the invoice and took my laptop home. When I arrived home I found the screen was defective. I took it back the same day (Wednesday, 14 days after I first dropped the laptop off for repair). I was told that the laptop screen had been damaged during repair, that it would be fixed at no cost, and that they would order the part for "overnight" delivery.

The next day I received a text message that gave me a tracking number and informed me that the order would not arrive until Friday because it was placed too late in the day to arrive overnight. As I tracked the package I discovered it did not ship until Friday pm and did not arrive until MONDAY at 9:22 AM. I waited until 2:30 to call to find out the status of the repair.

I was informed that the laptop had "just arrived" but that the technician was ill and unlikely to be able to get to it until Tuesday or Wednesday (based on whenever he returned to work from sick leave). I express my frustration and so they assigned a different technician who was able to repair the laptop within an hour of my call. Needless to say. this was a very frustrating experience made even worse by the poor communication from Cline.

It is best summed up by the saying that they "over promised and underperformed" in the area of customer communication. The price was reasonable, the cost as satisfactory and fair. However, 19 Days and repeated commitments unfulfilled left me doubtful about using them in the future.

Lack of communication initially when getting quote on work, which caused later confusion, and frustration. I appreciate the business reaching out, offering to complete work, getting a refund, and explaining the situation. I do believe all this could've been avoided if the services, service times, quotes, etc., were explained throughly, or at least more thoroughly than what I was provided with. Thanks again for reaching out.

They fixed my computer and I got a free diagnostics so i i didn't have to pay anything. They were great and I recommend them 100%

I recently had Cline Computers in Richland perform some at home service on our family computer. The technician, Shane was courteous, knowledgeable, and on time. He fixed the issues we had with the computer, and installed software that will make it easier for us to keep it working to our satisfaction. This work was done in a very short time frame , and at a very reasonable cost. I highly recommend doing businesses with this company. They have locations in Kennewick and Richland.

A few months ago my laptop screen completely shut off out of the blue. One night it was working and after I had gone to bed and attempted to turn on my laptop the next morning, the screen was black. I had since taken it to Best Buy because that's where my parents had bought it less than one year ago. They told me they would only be able to look at it if they took it apart, which would cost me $100.

His best guess was that my motherboard needed replacing because it didn't seem to be charging (even though I knew it was charging). I told them I wasn't going to pay them $100 simply for a diagnosis. They then suggested I send it to the east coast directly to the company and see what they told me. I wasn't too fond of this idea so I took it home to California so my dad could look at it.

He has previously built computers so I assumed he could figure it out. All the while, I was emailing cline computers in case my dad couldn't find the problem. My dads diagnosis was that the screen was no longer working. I took it in to Cline Computers, expecting a screen repair. They opened it up to look at it while I was filing out the new client paperwork.

Before I had finished, he had "fixed" my computer. My screen was black because I had a single button that shuts off the entire screen instantly. Without using a function button, just blacks it out. My computer was never broken, but they didn't charge me to look at it for a few minutes to troubleshoot before charging me money to fix it. They could have charged an initial fee or a diagnosis, anything. But they didn't; they were friendly and helpful and I could have spent so much money otherwise!

Today, Cline Computers diagnosed and fixed my old, reliable PC. I won't go into detail here but they gave me a 2-page typed account of Shop Notes that explained everything they did. The PC was in and out of the shop in 2 hours! Their diagnostics fee was reasonable, they got it done quickly, and they were professional and explained what they would do both in the phone call I made prior to dropping it off, and then again in writing when I picked it up. I was very impressed!

Was having freezing issues. About fed up gave these guys a call. Nate came out and spent a couple hours on the computer. It has worked flawlessly ever since. Thank you Nate and we will call you for further computer issues.

Joel over at Cline Computers saved my trip last week. I was up in Richland visiting family and my work laptop just started acting up and then eventually would not turn back on. Joel helped me first by doing some data backup so I could save some files I was working on and then proceeded to go through all the different things like virus and malware removal.

Then they figured out it was a bad hard drive and installed a new one that same day. I was back up and running so I could get onto the internet and finish up my work on time. Price seemed reasonable but I can guarantee that the service was FIVE STARS!

Fast, friendly, cost effective and technically competent computer support. I lost Wi-Fi connection capability on my PC and the Cline technician fixed the problem in just a few minutes. Definitely recommended and I would not hesitate to call them or stop by one of their shops again in the future.

I was having difficulty with my desktop computer. Took it to Cline'sand they determined the hard drive was failing and the power supply as well. They set me up with a reconditioned machine, transferred all my data to the new computer at less than the cost of repairs. Service was prompt and work was over the top.

Very friendly, helpful, knowledgeable in the Richland shop, and with reasonable prices. I continue using them as needed.

Thank you guys for going above and beyond to get my computer fixed and back to me. I appreciate it. 5 stars.

Have used these guys several times. Always been good at explaining things and friendly. Very helpful. Always a pleasureable time dealing with these guys especially during stressful times with computer problems. Highly recommended