We offer one of the broadest and most comprehensive local service and sales offerings, providing on-site service for networks, personal computers, printers, and peripherals. We are proud of the customer loyalty that we have earned through years of high-quality personal service. Our comprehensive service offerings include:* On-site Service, Support & Upgrades
* New Systems & Component Sales
* Network Installation & Support
* Wireless Access & Security
* Virus / Spyware Protection & Removal
* Affordable Maintenance Plans
We provide regular on-site service at $120/hr (8AM-5PM, Monday-Saturday) within Santa Cruz County. Emergency after hours support is also available at $170/hr with a one hour minimum. Our field repair specialists remain on call 24 hours a day, 7 days a week. We are trying to fulfill the serice the same day and complete client satisfaction. In-house service is available at out shop Monday through Friday from 8AM-6PM, Saturday 10AM-4PM. Our in-house diagnostic (up to 30 minutes) is a flat fee of $50. In-house labor rates are $95/hr.
Our client's greatest return on investment comes from the careful design and implementation of a coherent information technology framework. Today's rapid changes in hardware and software technology frequently drive expectations for increased productivity which may not be justified by a necessary prerequisite commitment to careful planning and implementation.
At User-Friendly Computing, we guide our customers through today's minefield of choices and pitfalls to provide them with the proper technology foundation, training, and support. We are a full-service firm, providing consulting services, network installation, maintenance, training, support, sales, and service.
Our knowledge in all major network environments, operating systems, and computer hardware helps us guide you towards efficient use of your resources, both by avoiding pitfalls and by identifying new technology to improve productivity. We strive to keep our customers informed, serviced, and satisfied with the latest in computer technology. At User-Friendly Computing , we place a very high emphasis on careful design of the Information Infrastructure on which our clients rely.
Served areas
- Santa Cruz and Monterey County
Highlights and features
- General Troubleshooting and Repair
- Virus and Spyware Removal and Protection
- Networking Services (Printer / Internet Sharing, Wireless)
- System Upgrades and Performance Optimization
- New PC Workstation and Laptop Computers
- Business Services and Maintenance Contracts
Associations and certifications
- Santa Cruz Chamber of Commerce
- Think Local First Santa Cruz County
- Bureau of Electronic and Appliance Repair
- Better Business Bureau
People
Peter Huemer
President
Peter Huemer has over 25 years of experience in computer consulting. Having worked for a number of other computer service companies, Peter Huemer came to Santa Cruz in 1993 and recognized a real need for experienced, high-quality, local computer service in Santa Cruz. His background includes extensive knowledge, training, and experience in network and system design, integration, and deployment. Peter is works with all major PC operating systems, LAN/WAN topologies, hardware, and groupware applications, including Netware, Windows NT/2000/2003/2008, Exchange, as well as other groupware and virtualization platforms. Some of Peter's past successes include deployments and support at Los Gatos Christian Church, City and County of San Francisco, San Jose State University, Stanford Linear Accelerator, City of Livermore, City of Newark, and the Veteran's Administration. Peter also has extensive experience in server and database migration, and has provided support and guidance for hundreds of businesses seeking to maximize productivity via their Information Technology infrastructure.
Reviews (10)
Jessica Laces
May 17, 2022
Jan Dekema
Apr 21, 2022
Rick Gazipura
Nov 11, 2020
Glenn Glazer
Mar 14, 2020
Woolwaulker Sanders
Nov 21, 2019
Dwight Bass
Apr 24, 2018
I'm so glad they're still around. I've literally used these guys longer than the 7+ years they've been around. I remember watching The Hurt Locker at his house while he was fixing a RROD issues on my Xbox 360 before they even had a true store front. I had an issue with my PS3 on my most recent trip and they used a part from a PS3 of theirs on premises (used for parts) to get mine running properly for mere pennies on what it should've cost! An amazing bit of much customer service that so many companies forget about. Will continue to use for another 7+ years. loll
Bradley Berlin
Mar 23, 2017
Julia Bell Bell & Flourish Design
Jan 10, 2017
It has been a while since I stopped by for computer help, but today I nervously brought my dead laptop in and they were able to get it checked out and running in 10 minutes. and did not even charge me! It turned out to have had a little water damage and also was suffering from my constant over-use. They gave me clear and helpful information on how to keep it more responsive and trouble-shoot for myself in the future. Would highly recommend these guys. Thanks!
Ken Morse
Nov 03, 2016
Toshiba laptop that is only a few years old started having video problems when opening the lid. USC (User Friendly Computer) diagnosed for free, unfortunately the repair cost more than a new laptop. When I was searching for some files on the old laptop it asked me for my password that no longer worked. USC got into it and informed me of an issue in the operating system that randomly does this, not me, again no charge.
I brought them a new laptop to transfer the old, very old software into the new system. We are back in business in only one day and at a price that was shockingly affordable. The USC team is experienced and they live up to their name, FRIENDLY.
I brought them a new laptop to transfer the old, very old software into the new system. We are back in business in only one day and at a price that was shockingly affordable. The USC team is experienced and they live up to their name, FRIENDLY.
Ron Septimus
Dec 30, 2010
As the owners of Santa Cruz Digital Solutions we would like to state publicly that we have never had a person named Luke employed here. The owner of User Friendly Computers is for reasons unknown to us is attempting to slander us on the internet. There is plenty of business for us here in Santa Cruz and we know nothing about User Friendly and the negative comments they receive. We have nothing to do with such tactics that we are accused of here. We ask that User Friendly act professionally and desist from further pointless accusations.