Boxaid.com

John was awesome. Friendly and easy to work with. I will have Boxaid help me with a new machine that we are buying and use John again when it arrives.

I have used Boxaid a number of years ago with excellent results. I am super impressed that my experience with John from Tech Support today was equally excellent. He was extremely patiently, efficient, and knowledgeable. His technical prowness was only over shadowed by his people and communication skills. Thank you!

Had a wonderful experience with John at Boxaid who not only solved a host of problems but talked me through all the steps. I feel quite relieved that I have a source to help me with my computer problems without overpaying someone to come to my home. I highly recommend them

I found Boxaid on a random search for remote computer support. What I found was nothing close to "random" - the help I received far exceeded my expectations. John was knowledgeable, patient, and determined to find and fix the cause of my issue. I have already passed on his name and Boxaid to all of my family members so that they can work with him directly in the future. Thank you, John! Boxaid, you have an excellent service - AND a top-notch employee in John!

I have needed remote assistance with my computers on several occasions and can VIGOROUSLY recommend John H with Boxaid.com. I'm an older non tech savvy user and John understood and resolved my issues in half an hour. If you are tired of overseas ESL remote support, John at Boxaid is the way to go.

John spent over 2 hrs charged $90 per boxaid policy, more than worth the money. John was thorough, efficient, knowledgeable; a cordial conversationalist. He represented his company quite well. john and others are the reason Boxaid is my "go to" for solutions

I called Boxaid last week for help to resolve difficulty receiving emails on my computer. John H. answered the call and reviewed the software I had on my computer to see if there were any potential conflicts causing the problem. After completing the review he recommended some software deletions. He also recommended replacing the antivirus software with one that is effective yet does not affect the system performance in a significant way.

He wanted to simplify the setup on the computer to see if that would resolve the problem. We gave it a few days to see if the email problem went away, and indeed it did. We now added back one software that we deleted earlier and will monitor the email to see if it will be negatively impacted by that addition. John was very thorough and methodical in determining the potential cause of the problem.

He also was very helpful in installing new antivirus software and software to help keep my Mac running efficiently. The entire process worked very well, and I am pleased with the result. I have scheduled time with John to work on my wife's computer also so that it works as well as mine now does. I recommend Boxaid to anyone in need of quality technical support for their computer. Their service is absolutely top shelf!

I have been having problems for some time now. I need my computer everyday and did not have time to take it in for repairs. I found Boxaid online and I have never been more happy with their work! Thanks and a customer for life.

My husband fell for a scam & called a bogus number that popped up on the screen & by the time I checked out the number.it was too late! My daughter found Boxaid (John) & this guy was very friendly & really knowledgeable & made sure that our computer was completely free of malware! Would recommend calling him & within a short time, John H. helped to clean out our computer. He explained everything that he was doing & gave good suggestions for other computer-related issues.

Boxaid is the very best resource for any and all of your computer problems. Period. This service is the most convenient and reasonably priced way to address your computer problems. I have used Boxaid several times over many years and each and every interaction has solved my problems from the comfort of my home. You should never have to bring in a computer to a remote location.

Don't let the pricing (very very reasonable set rates) give you pause. Just be comforted that you will NOT be given surprise charges. What you see on the website is what you will pay. My experience is that the very best and most talented computer technicians are employed at Boxaid. On top of that, you will be in the hands of very excellent communicators, and very kind and engaging people.

Most recently, I worked with John H on several problems with my laptop and other equipment. He could not have been more helpful and was tenacious about resolving every problem. This is the kind of service we all hope to find. You will not ever be disappointed and you will ALWAYS feel like you received more than you paid for. My only suggestion is that Boxaid allow for the customer to establish a tip amount beyond the designated options. This is the kind of service and the type of people we need to support. Thank you John H and Boxaid!

My experience with Boxaid was excellent. The tech person was both knowledgeable and personal in his approach. I will be happy to recommend this service to anyone in need. I look forward to calling upon Boxaid Tech Support again when needed. Deeply grateful.

I call Boxaid whenever I have questions or need a fix on my laptop. Each time they are wonderfully helpful and do more than I ask. This is important for someone who finds technology a bit challenging. Yay to Boxaid.

John was awesome. Funny, smart, very persistent at trying to find a solution and a pleasure to work with. All his creativity eventually solved the problem AND we had fun doing it. Thanks Boxaid!

Boxaid is an excellent service. I had a computer problem fixed that no one else had a clue about. Big Thanks to these guys. My tech's name was John. He was very professional and personable. If I ever need this service again I won't hesitate to contact these guys. Great Job.

John Herold was fast and efficient fixing my PC. As an artist and film producer I have A LOT of heavy applications that require a well working computer. He was able to identify the issue(s) quickly and help to resolve it. My PC is running super smoothly now. The price is even relatively low for the quality, this service cant be beat!

My 10 year old computer was stuck in a loop trying to repair itself - no Web access, just a blue, blue screen. I called Boxaid and John was able to help me restore to factory settings and then take me through all the steps to update my software and get it running again. I've worked with many techs over the years, and John is the best I've ever encountered. Thoughtful, patient, extremely knowledgeable, and an all around great guy. And the price was very reasonable for the amount of time that he spent. I would recommend this company - and especially John - without hesitation.

Excellent service! My 11 year old desktop was super slow after I added Windows 10. John H was wonderful! He was professional, knowledgeable, efficient and personable. He resolved my computer problems and gave me sage advice about security. I strongly recommend Boxaid for their great and affordable online repair.

John Herold solved several problems with Outlook that my local computer store created. His competence is outstanding and worth far more than I was charged. Highly recommend.

My computer was running slow, and would actually freeze several times a day. I had repair done by Boxaid a couple of years ago, and called them. The technician, Kristina, knew just what to do, and had my computer running smoothly in under an hour, and for a reasonable price. My computer is now faster than it was when it was brand new! To say that I am pleased is a huge understatement. I absolutely recommend Boxaid.

Boxaid remote computer repair is the best business I have ever dealt with. I accidentally moved [from my SSD (C:) drive] the "Windows" folder containing my computer's operating system to my secondary [and very slow] (D:) drive. When I called Boxaid last night, I had no space for storing anything and no speed to perform any work. My 1 year old laptop was a paperweight. Corey, my Boxaid technician (extension 809) more than quadrupled the free space in My SSD (C:) drive, and the computer is faster than when I first bought it.

The Process: I was able to watch every move made on my screen as he controlled it remotely. I then watched him disconnect from my PC and no one can reconnect without me first sending them the invitation and then me accepting their connection. IT IS SAFE. Corey spent 7 hours undoing my mistake for the flat rate of 89.00, as they promised. I added a great tip but he deserved more for sure. And the work is guaranteed. I will be calling back - this PC is how I make my living. Awesome company!

I am really glad I found Cory on Boxaid. Friendly, knowledgeable, and best of all- patient. Absolutely I would recommend giving Boxaid a try instead of pulling your hair out trying to do it yourself. a grateful customer Pete Pearson Menlo Park, Ca

Wow - I can't rave enough about Boxaid! Found them via Consumer Reports (via Google) and based on the high ratings decided to give them a call. No voice greetings, no gimmicks, no sales pitches - a real human answered the phone on the 3rd ring (this on a Sunday evening). She diagnosed and fixed the problem literally within minutes (my Outlook refused to launch).

Easy fix by archiving 3 years worth of emails - what a relief! I recommend them highly - talking about excellent customer service! THANK YOU KRISTINA & Thank you BoxAid! Your company rocks! Eva Lombard Seattle, WA 11/29/2020 6:15pm

If you have a problem, call these people! I've used them for glitches for several years, and Adam was great, as were the others with whom I have worked- he solved my problem in just a few minutes. Many thanks to a great staff.

I've used Boxaid twice and they are always great. U.S. techs that are friendly and super helpful. Best computer tech service!

My technical expert is Kristina. This is probably around the fifth time I have used Boxaid to bail me out of trouble. I worked with Kristina for most of my visits. This person possesses a wealth of knowledge and cannot be stumped. She can analyze a problem in a second and have you fired up and back on line quickly. Kristina is never in a hurry for which I am thankful since I am not the quickest guy navigating the computer or following direction.

Not only is her work accurate she is quick. She is an asset to Boxaid and a great convenience to the customer. Everything gets done in your home at the computer. There is no pulling wires or carrying the set to a shop. It's all done while you watch if you want or are needed. For the many times I have had to depend on Boxaid, they never let me down and the work has been accurate, quick and the price reasonable.

A seemingly unrelated confluence of fail points in my tech infrastructure had created an almost perfect storm of malfunction across every device in my home--leaving me at a virtual standstill productivity-wise. After completing his diagnostic work, George returned with a very logical and easily understandable explanation of how these seemingly disparate break points were, in fact, related, and how in concert they had brought down my system.

George's thoughtful approach to problem solving makes him true a standout from so many of the other IT support professionals I've had the misfortune of having had to rely upon in the past--staffers who simply were just not vested in what they were doing or, more, likely, flat-out incompetent. My heartfelt appreciation again, George, for pulling me out of what had become, to me, an absolutely nightmarish IT predicament!

The people who are Boxaid are not only extremely competent, but also unusually ethical. I wish everyone could share in the relief I feel.

After talking to 5 different companies and hiring 2 companies, none of the companies could fix my computer. After talking to Boxaid on the phone they told me the the likely problem, than they checked my computer and verified the problem. They saved me alot of time and money. They did not charge me as much as other companies. I honestly told them to charge me more money but they said it was an easy fix and only charged me 29.95 This company is great. I trust them and will use them in the future.

I was working on a deadline for two papers for school, my laptop was moving slower than pond water. I had found Boxaid and gave them a call, not only did they clean up my laptop and get me a different virus scanner (mcafee always slows it Down bad), they also found the two apps that the school had me install that were eating up my speed, and plugging into everything. For a hail marry pass on a Sat I was more than pleased.

These folks are the best. Used their services for the first time just now and the process was very easy and worked great. Please thank my support tech Kristina for her great work!

I was having computer issues all day yesterday. After spending a few hours attempting to fix it myself, I chatted with an online rep for microsoft for more than two hours hoping they'd be able to help me. They couldn't figure out how to help me and abruptly transferred me to another virtual rep who closed out of our session so I then spent the rest of the day and all of today trying to repair it myself.

After almost losing my mind I did a google search to see if there were any online tech support companies that were affordable that had good reviews from their customers and I found boxaid.com. I called them and spoke to a very nice woman who resolved my issue in a matter of minutes. WOW! It only cost $29 which is super cheap compared to what I am used to when I need help with anything computer related and I didn't even have to leave my house because she repaired it remotely.

I wish I would've found out about boxaid.com yesterday but now that I know about them I will definitely be calling them again anytime I wind up with issues that are beyond my scope of knowledge. I would definitely reccomend them to anyone who needs help with computer issues.

What a great experience I had tonight. Did not have to call someone to the house. Did not have to take my computer to a repair shop. Instead, I had Christina from Boxaid fix various problems on my computer at lightning speed. She is obviously very knowledgeable in the diagnostics and repair of a vast number of issues that could be the source of my issues, including a couple of big ones caused by a Microsoft update. Thank you Christina for making my life easier. There was not a thing on my list that you could not tackle with ease and at a reasonable price.

So, I had a small bump in the road with BOXID and BUT the follow up was AMAZING.LIke Amazon in the early days! My story, I had a problem with my computer and called the outfit and the guy who I go on the phone as a computer Ninja, remoted in the for my all sorted out WELL worth the money! I have since recommended them to others. I called and 2nd time and must have gotten someone on a bad day, Maybe it was me, but we just were not on the same page.

I asked for a manager, who calls me back. I told him my story. Again maybe I was having a bad day but was bummed out because finding a good computer person is like finding a trustworthy mechanic. it never happens; anyway, this awesome dude rang me back listened to my side of the story and took care of the situation. I'm all about BOXAID!

Kristina was fantastic. She was very patient and explained everything. She took care of the problem and spent whatever time was necessary. In the end, my computer was back to functioning normally. Highly recommend their service.

My computer had been painfully slow for months and the last thing I wanted to do was drag my imac to the Apple Store and pay astronomical fees. Finally the day came when I just couldn't take it any more. I did a google search and Boxaid popped up. Remote computer repair? Sounded like a scam to me, but when I clicked on the website my fears dissipated.

Every detail of how the process works is explained in plain English so even the technologically impaired, such as myself, can understand. The fee is the lowest I've seen for this kind of service and it is completely secure. There is no way for the technician to access personal information of any kind and there are no catches or hidden fees. George worked on my computer tirelessly until every bug was resolved and all at a flat, low rate.

The best part was, I had to do nothing! No lugging or mailing huge CPUs to a repair shop. I didn't even change out of my PJs! My computer is running better than ever and all because of Boxaid. I will certainly be a repeat customer.

Just had a really great experience with Kristina, the tech who helped my PC get back into the fast lane. She was highly competent, friendly and fast. She helped me get a better price on a Microsoft software package also did some other Tuneuppity things like removing addons that slowed down my chrome browser and gave me lots of good advice. I recommend this service.

Awesome - Awesome - Awesome! Had my computer fixed after my kids infected it. I did not think to pass code protect the computer and after coming back from work the kids already had damaged it again (yes I need to get better control of my kids). I asked Box Aid how much to re - fix. They said no charge and spent a half hour fixing the junk my kids had put back on the box. So thankful for these guys - and yes I have a pass code on my computer now.

A partner told me about BoxAid and WOW it was extremely helpful and cleaned it up. NOW its like when I bought it but only better. Definitely recommend BoxAid to others. Thanks again

I had Boxaid technician zack helping me to restore a computer that I had bought at a pawn shop that had not been correctly rebooted, therefore causing all sorts of software issues. He was very patient and worked really hard to resolve the issue. This was a process that took a couple sessions but the issue was pretty deeply resinated, I love the fact that he did it all while I still continued with my daily activities, with the secure remote access it allowed him to be able to access my pc without me needing to be there for him to work on it. He did a fantastic job, and I will be saving his contact information just in case something else happens to come up in the future, Thank Zack!

I had a computer problem where I could not access the interwebs. I called comcast and sat on the phone with them for hours and they couldnt help. I found Boxaid Remote Technical Support and was a bit skeptical at first because they had almost all 5 star reviews, but they are all well earned. Johnathan figured out in 5 minutes that it was an automatic update that windows had rolled out and a driver issue.

He didn't even charge me since it was such a quick fix. It seems like they can remote in and fix bigger issues. I recommend trying these guys out before you go haul your computer to some geek squad.

I called Boxaid because after installing Window 10 on my wife's computer couldn't be fixed by Microsoft customer service. The problem was that she used Google Chrome, which worked fine for about a week to 10 days, then suddenly she could not change the "default" browser to Chrome. While I considered this an "Operation System" problem, e.g. Windows 10, they insisted that it was a Chrome problem.

While I truly have no idea where the problem originated, I followed a suggestion by a good friend who suggested Boxaid. The individual who helped me at Boxaid was Jonathon. He took the time to step through the entire process which required a call back and total of about 40 minutes. After he solved my problem, I reached for my credit card. However, Jonathon refused to accept any enumeration.

He said that my problem was common for people who used Windows 10 and wanted Google Chrome as their browser. "We don't charge for things as simple as that!". I wholeheartedly recommend Boxaid, and Jonathon in particular.

Like many people, I thought I was smarter with computers than I was and managed to go and get my computer infested with malware. Zack was efficient and professional, took care of the problem in under 2 hours. He went beyond just ridding my computer of the malware by updating programs and improving how my computer runs. I would absolutely recommend Boxaid to anyone who finds themselves in need of remote computer assistance.

Straight Up - Without a shadow of a doubt THE BEST Remote PC Tech Support I have ever experienced, and I've experienced quite a few. Jonathon was nothing short of amazing as he deftly went through diagnostics of my PC's problem and then not only made the fix (This problem was pretty hairy), but then tested and re-tested to make sure the problem had been completely resolved. 22 years working with Windows Operating systems and their inherent problems and I've finally found a company with superior technicians I can trust to get the job done right the first time. AND. at a very reasonable price. I HIGHLY Recommend Boxaid for Remote Computer Tech Support.

After a couple of weeks of endless searches for solutions to my random BSOD issue, I checked out several remote repair services. Most were overseas and, more importantly, rather sketchy in their offerings... Not so with BoxAid - a very clean, informative website with straightforward pricing. Once I contacted them, the best part was the outstanding work of their tech, Zack.

He was polite, professional, patient and very knowledgeable. Zack took the time to thoroughly analyze the problems and resolve them, while keeping me informed of the progress and steps to avert issues in the future. He replaced my defective anti-virus program in addition to tuning up the start up problems. A FIRST CLASS GUY! If you need help, BoxAid is the only place to go. The problems are solved in a couple of hours without ever leaving your home! BoxAid is highly recommended!

I googled all of the remote tech support companies and researched the reviews for each of them. I finally decided to choose Boxaid based on the fact that they are based in the USA. My problem involved network sharing across Windows 7 and Windows 8.1 platforms. Jonathan with Boxaid solved all of my problems quickly and expertly. Originally we were working with two PC's and the session was going so well, I expanded to include my other 3 PC's. Another great thing with the service is that you pay nothing up front. The tech evaluates the problem and quotes a price. What a great way to do business!

I was experiencing horribly slow performance on my old Dell Dimension E520. The technician from BoxAid was excellent in ruling out malware and advised me to upgrade the memory. He spent about 15 minutes with the PC, was highly professional and communicated clearly; no BS. He directed me to low cost sources of RAM which I bought and installed (about 15 min) and now the performance is great.

Several other online remote tech support companies were ready to charge upwards of $249 to do deep cleaning of malware etc. These other companies were vague about their location, charges, etc.big red flags. BoxAid was upfront on their web site and on the phone about all of this. The fellow who helped me was unambiguously in the US and was outstanding! Emet S., Dallas

Boxaid was the easiest, fastest, cheapest, most trustworthy and Zack was the most polite computer repair technician we've ever dealt with. Thanks Boxaid Remote Technical Support as we say in Boston you guys are wicked awesome!

Jon from Boxaid has helped on several PC issues via remote access and I am very impressed with his knowledge and expertise. After trying other online PC repair services Jon was miles ahead in knowledge and service. I highly recommend Boxaid based on my
experience with Jon.

Zack is an ace. I spent weeks trying to get my computer working correctly and I just messed it up worse. Zack fixed it up in a very short time and made it look easy. Now the computer is back to being a joy to use. Thanks Zack.

My husband has previously written a review about Johnathan ( X 807 ) @ Boxaid.

I, too, had various computer problems. Jonathan was extremely easy to work with, he unquestionably knew exactly what to do, each and every step of the way.

Jonathan fixed each & every software problem I was experiencing and even pointed out other issues I was unaware of. And, he fixed those, also. He is a very knowledgeable fellow on this software stuff and I seriously appreciate working with him. I would highly, highly recommend Jonathan at Boxaid, X 807.

Zach solved my problem (I could not enter data on Expedia and other web sites because of pop ups) in about 3 minutes. He then called me to tell me how to fix it myself in the future...but also gave me his phone extension if I have any problem. Very professional. Really knows what he is doing. Thanks Zach

It's hard to know where to begin when you've had such an extraordinary experience with a company, but I'll do my best to express my sheer satisfaction with the service I received from Box Aid. Your technician, Zack, was just exemplary. Period. From start to finish, he was the epitome of customer service...on every level. His extreme ability, knowledge and persistence in resolving what turned out to be an almost impossible task on my computer was more than I ever expected to receive and worth every single penny (and more) than I was charged for his time.

Add to his extreme capabilities a pleasant, trustworthy and overwhelmingly patient personality and it doesn't get much better than this! He spent not only hours on addressing the problems on my computer, but answered a zillion questions that I had and was the same accommodating and personable man each and every time. In this day and age, it's ridiculously hard to find people like Zack, who truly express their love for what they do in every aspect of their interaction with customers.

He is a perfect example. I'm sure your company is aware of what a treasure he is and I hope this message will reach the ears of someone who will commend and acknowledge him for not only a job well done, but for the true asset he is and the testament he brings to the reliability of your company. All I can say is...THANK YOU, Zack. You are a rock star.

Zack was so helpful. This was such a better alternative to Geek Squad or a better alternative to buying a new computer which was the point I was at earlier in the day. He got on my computer remotely, fixed everything while I watched TV and when he called me back my computer was like brand new! All my browsers worked, no pop ups no adds, a free anti virus.

I even called him back 30 minutes after with a small problem with my sound and he gladly fixed that with no problem. It is so nice to work with a person fixing your computer who speaks English and did it in such a timely manner. Now my office days can go back to 8 hours instead of 12 hour days plus working on my days off because of computer issues! Amazing.

I just used Boxaid to repair a malware issue on my computer. Jonathan, the technician, was efficient, helpful and very polite. The computer issue seems resolved; it took about two hours and the price of repair ($89.95) makes it even sweeter. I would recommend this service.

Just had Boxaid remove malware from our PC. Although the process took about 4 hours they did an excellent job; especially for the price. Jonathan answered all our questions and gave us suggestions to prevent any future problems. I would recommend them to anyone and use them again in the future if need be.

Jonathan was my tech. I can't say enough good things about him. First class all the way! He went above and beyond to get my computer in good working order again. He was good to explain things and the communication was excellent. Boxaid is a good service if you are far from repair and you do not have to wait forever. The prices are very good also. The techs know is going on and service is tops. Jonathan's number is 800-999-6872, ext. 807. If he is busy he will make an appointment. I was very happy.

I have been a client of Jonathan's for several months now. Previously I had used a local store front computer repair place. Although they tried their best, a local store front operation just cannot compare in quality, type and overall support I receive from Jonathan at Boxaid. It is a night and day comparison. In my earlier career I was a computer techie.

But my skills have become obsolete now. Thanks to Jonathan, my computer runs at top notch speed and I can honestly say, I experience ZERO problems. I can't rave enough about this fellow. And not just his technical skills, but his ability to understand an issue or a problem, and to be able to fix it 1,2,3. No kidding. At Boxaid, ask for Jonathan, ext. 807.

For the record, this is an honest opinion. Prior to my becoming a Boxaid customer, I have never known, spoken to or had any prior knowledge about this fellow. This is a legitimate referral and a legitimate personal opinion.

The technical expertise and skill at communicating what would be done, why it was being done, the reason the issues occurred and how to avoid them in the future was superior. Boxaid will be reviewing all of my office computers now and periodically in the future. Excellent work!

After fooling with my PC for the better part of the day I started looking for an online repair site. The first site I called tried to scam me with a story about Iran hacking me. The second hung up on me. The third was BoxAid. They did an extensive diagnostic and basically fixed my PC as they went. They taught me about some of the Malware I had downloaded, and spent an incredible amount of time for what they charged. I have always brought my busted PC's to the shop, but now if it can be worked on online, this will be my first choice.

Every time I've needed BoxAid the techs did their jobs at a price that is more than fair. Jonathan went above and beyond to "fix it right"

Thank you. My computer was a mess and Jonathan has it working beautifully. All of his efforts and humor were very appreciated.

Jonathan went above any beyond to fix my computer and worked on it for 4 hours. Charged me $90 as promised and returned all my documents after a virus hit my computer. I can't thank them enough.

These guys are amazing. They were really helpful in diagnosing the problem with my computer and they fix it in a timely manner. They are really good at what they do. I would recommend.

These guys were awesome! Worked with Zack to bring my Toshiba laptop back to life. Thanks Zack. You rock!

Got nailed with the FBI virus and my PC was locked. Not sure how but these guys got rid of it. It was my work computer so they really saved me.

I am from the UK and think the service is beyond all expectations. The technician No 7, Christopher could not have been more helpful. I explained that another very well known anti-virus company had charged me for a poor service and he assured me he would do his best to help. He tried everything to resolve the faults that appeared to be numerous. At no time did he want to give up and I would recommend the service to anyone with a problem. Unfortunately I could not leave a voicemail to show my appreciation as it did not work (possibly because I was in the UK).

I am writing this review to let everyone know how pleased I am with the work of Chris Vivace of Box Aid! My computer was freezing, running very slowly and I was getting pop ups. It had a lot of viruses on it but after Chris got done working with it, it now runs much faster without freezing and pop ups. This guy really is a professional and took time to explain every step he was taking. I would recommend Chris & Box Aid to anyone who is having trouble with their computer!

These guys are amazing! I was really hesitant about using this kind of service buy my son recommended them to me cause he used them before. Needless to say they were awesome, fixed my printer problem in 20 min. and it only cost me $30. Great value and very professional.

Our computer was infected by a virus that hijacked every bit of the computer. I called and Josh went above and beyond to fix the computer. He even made it run better. It took him over 7 hours to remove the virus that locked up every program you could imagine, but he never faltered. He called me many times with updates & assured me he could fix it. He also offered advice on how to handle viruses going forward. I will recommend to everyone! Thank you!!

These guys are awesome!! Referred by a friend. Removed a bad rootkit from my laptop.

I used your service last year and George did such a great job at repair and customer service that I didn't it could get better than it did. While shopping for truck parts on the net a nasty virus popped onto the screen I shut down and called you guys immediately. Chris Vivace called back at the scheduled time, calmed me down and went to work. He stayed on the machine five hours (after I went to bed) and followed up the next morning.

He went so above and beyond the call. I can't express how happy I was with the service. He's a great asset, at a price nobody can match. I always recommend your service to everyone. Every company needs your business model of great expertise and superior customer service. Why would I go anywhere else, regardless of price.

After somehow contracting a very nasty virus that basically crippled my computer, I called boxaid and spoke to George. He knew exactly what to, and he was able to fix pc without me even leaving my home! It took about 1-2 hours, and I was back up and running without losing any files or data. If you ever get one of those "you contracted a virus and you need to purchase this anti-virus software ASAP" pop ups, stop what you are doing and call boxaid immediately as they will get the job done for you.

Found these guys by doing a search on google. They are exceptional. My tech told me the price up front. Took 2 hours to clean a virus. PC runs great.

A quick email to George with BoxAid.com and within ten minutes he was working on my computer. When I have a problem or my computer is running really slow, BoxAid has always helped me. I can't say enough good things about their service and crew. They make my business run smoothly and without interruption! Thank you, George!

My son told me about this company when i had a virus he couldn't remove. I was skeptical at first but figured what did i have to lose. The most important thing was that they didn't ask for my credit card up front. Sure enough they did a great job and fixed my computer and it was WELL worth th $90 cost!

Box Aid saved me time and money: within two hours my business was up and running again for a reasonable fee. As a small business owner, I don't have a lot of time to wait for a computer tech to arrive. Instead I call Boxaid and have a tech online the same day. It really is convenient and affordable.

My technician Craig was very thorough on removing the virus I had for a week. I am not that good with computers and he didn't make me feel stupid. Very satisfied with the service and already recommended it to several friends.

These guys were great, never used a service like this before. They removed a virus I had that was not stopped by Symantec. They also did a tune up and my PC runs as fast as the day I bought it.

Other places had wanted me to leave my computer and charge between 180-260 dollars. I found this service online and thought I'd try it. My technician George was top of the line. He was thourough and fast. Explained everything thoroughly that he did. He worked for three hours and also installed new antiviral software for free. All my trojan viruses were removed. My machine runs great. all of this for $89.95. I can't recommend this service enough. Great. Great. Great.

I had an extremely nasty virus on my laptop that kept redirecting all my searches regardless of the browser that was used. The Boxaid experts, Karen and George, worked on removing this really intractable virus for over 10 hours combined. They were very committed to ensure that the problem was solved and that I had received a high quality service. They also kept reminding me that I would not have to pay the $89.95 fee (repair fee for service that requires more than 90 minutes) if they did not fix the problem. I would highly recommend using Boxaid because their experts are genuinely committed to providing an honest, reliable and high quality service.

My rep worked on my computer for 5 hours! he said it was a virus that my Mcaffee product was not detecting so it had to be removed manually. This virus made a mess a of my computer. I thought they would charge me more money but its was still the original $90 that they said when i started the call.

Excellent support, top of the line. No stone left unturned. Sean was my contact, and we finally figured out the issue. Response time was excellent, and I am extremely happy with the result.

I tried their online operator service - received no reply in 20 minutes. Seems that i'll have to call them for a $1.5 extra (international). I hope they'll help, since my case is a real mess. If International support is absent - this should be clearly stated once you are on the Inet - I guess...

I had a virus that was not being removed by Mcafee or Malwarebytes. My tech was great and persistent. He worked on computer for 3 hours. I don't know how he did it but he got this virus off that I spent days trying to remove. Every time I removed it it would come back but so far it has not come back since boxaid worked on it. Its been 3 weeks. Highly recommended.

I was getting a ton of error messages on my laptop and it was painfully slow. Called them for a tuneup and they found 7 viruses which they cleaned and still charged me for the tuneup which was cheaper then virus cleanup. I had went to geeksquad and they wanted $200!!! I told them I could buy a new PC for $200. Boxaid only charged me $60 and my pc i running perfectly.

Had a weird HP printer problem. I spent 2 hours on it myself then gave up. Found these guys on google. They connected to my laptop and fixed the problem. The tech was very nice and I paid $60.

What an awesome experience!! The technician was very professional and knew her stuff!! Got connected to me fast and got my computer running as when I bought the it! The cost was well worth it.

My tech, Sean, connected to my PC and removed viruses unnecessary software that was slowing things down. He cleaned everything up and now I'm back in business. I only wish I had used this service sooner.

Called these guys after I got a virus. My coworker told me about them. It was pretty cool how they connected to my computer to fix it. They were very persistent cause the virus was trying to stop them. My computer is back to normal. They asked me to write a review for them on this website but I definitely don't mind cause they did a great job.

I had a virus/rootkit that I tried to remove myself which was impossible. Read about these guys on WSJ and gave them a shot. The technician, Sean, spent 6 hours working on my PC and after much work he got the virus removed and my pc is running great. Cost me $90 and it was worth every penny!

George did an excellent job of finding the problems in my computer operation. He found a program I didn't know I had running in the background that was a real drag. He managed to get the program deleted which I would never have done alone.

I was about to buy a new PC because it was just so painfully slow but I decided to give this service a shot. I called and got a tech by the name of Sean. He was very helpful. He connected to my PC and it took him about an hour to clean up my drive. He also advised me that I should upgrade my RAM. Thanks Boxaid! My PC is back to life and you saved me from investing in a new PC.

I couldn't find anyone to work on macs and these guys were one of the few that did. They connected to my macbook pro and fixed my slowness problem in 2 hours. It took them a while but the guy was very thorough. He charged me $59.95

My gmail account was broken into and the people who got my password would not let me reset it. I am not technical and needed some help. These guys helped me get back into my account and reset the password and now I am back to normal. Can't thank them enough. This guy knew what he was talking about.

Computer was giving a weird dll message that was driving me up the wall. Read about these guys in wall street journal. Sure enough they did a great job, problem solved and they only charged me 30 bucks.

I've tried geeksquad near my house in Chicago and their service was horrible. My uncle told me about boxaid and I wasn't expecting much but I was wrong. They were professional and actually knew what they were talking about. Had my printer problem solved in 45 minutes. Would recommend them. Really cool cause I didn't have to bring someone to my house.

Computer was running slowly. Suspected i had a virus. Called boxaid and the customer service rep was excellent. Explained exactly what he was doing and my computer was fixed in no time. I didn't even have to leave my house.

I read about these guys in the wall street journal. I've had a virus that i couldn't get rid of for a while, so i figured i would give them a shot since the wall street journal said they were pretty good, sure enough they did a great job and the tech had everything perfect in one hour. I couldn't believe how easy it was for them to connect to my pc. Kudos

Christopher did an excellent job. He took his time, thoroughly cleaned my computer, and spent time afterward to explain things, wrap up a few loose ends, and make sure I was completely satisfied. I liked that you pay after services have been rendered, and considering the amount of time he spent, I felt like it was a good value. I would use this company again.

I wish I could give Jon quadruple the points! Jon spent the better part of the afternoon troubleshooting my computer and e-mail (after "operator error" screwed it up). Not only did he fix my work, he's given me back a lean, mean, restored machine. Being able to watch him work - though the speed he worked at left me in the dust - and to be able to text questions at the same time was amazing. If you're looking for remote computer tuneup/repair don't even think about contacting anyone else!

Zack got rid of the annoying problem - my WiFi frequently dropped me. It took some time but all is well. I appreciated his explanations of what he was doing and his directions when I lost track. Excellent service - so glad I found it. I was able to pay via PayPal which is my preference.

Reached out to Boxaid because I had .725 ransomware malware on my pc. George tried for a good hour to clear it up, however my desktop files were encrypted by virus and beyond repair. He did not charge me for his service, which I greatly appreciate, as well as the great effort he went to trying to undone what had been done. Highly recommend!

Christopher delivered friendly and professional service. He took time to explain what was going on with the computer before beginning his service of the computer. I highly recommend him and this company to anyone considering on-line servicing of their computer. I have used them before and they always deliver excellent service.

Awesome - Awesome - Awesome !!! Had my computer fixed after my kids infected it. I did not think to pass code protect the computer and after coming back from work the kids already had damaged it again after just a few days (yes I need to get better control of my kids). I asked Box Aid how much to re - fix. They said no charge and spent a half hour fixing the junk my kids had put back on the box. So thankful for these guys - and yes I have a pass code on my computer now.

Zack with Boxaid was extremely knowledgeable, informative, and solved all of my computer's issues at half the cost of my local techs. I will definitely be using Boxaid Tech Support for any of my future computer repair needs.