Computer Pro was originally founded in 1987 by Dave and Pam Merrill. Computer Pro is in the business of providing computer and networking consulting, sales, service, and support. This includes systems consulting, product sales, installation of hardware & software, customization, configuration, training, administration, project management and technical support of workstations, servers, local and wide area networks, remote access, and data communications technology.
We offer comprehensive technology services encompassing the areas of office automation, accounting systems, overall systems design, network cabling and installation, database design, data storage, backup, archiving and retrieval, data communications, E-mail, and WWW access.
Our consultants deliver on-site services throughout the greater Santa Barbara area.
Although we love implementing great technology, building relationships is our number one priority. Our business is based on providing our customers with optimal technology solutions: that is the best combination of products and services that fit their needs. We are able to do this by leveraging the following strengths:
Keeping first Things first: Our clients are in business to make money. The bottom line is just as important to them as it is to us. Our job is to do what we do best, so they can do what they do best!
We listen to our clients. Before proposing a solution, we make sure we understand the client's expectations and the challenges in achieving their goals. We evaluate the big picture: We ask the questions that take into consideration all project elements - expected outcomes, budget, time lines, human factors, mechanical, logistical & political challenges. From this perspective we can prepare proposals that encompass the "nitty-gritty" details of the total solution.
Our employees are action oriented with a "we can do it now" attitude.
Personal and personable! We pride ourselves in building professional relationships with open, honest & candid communication. This is a top priority. When we work with a client, we all become part of a team. We have a vested interest in, and responsibility for, their technology needs.
Rapid response to client's needs for technical support, service and products. We can usually provide technical support by phone right away, same day on-site service (competitive with extended warranty service), and deliver hardware & software products within 24 hours (competitive with mail order).
Thorough: The job is not done until the client is completely satisfied. We take care of the details; "no if, ands or buts". We are in business because we fill some of the following needs:
Fast response to computer/ network problems .
On-going, outsourced technical support for small businesses without permanent technology personnel. Temporary technology services on a project basis. Education and training for clients on (new) technology. Watchdog services for important technology changes that effect our clients. Documentation and design services.
Reviews (10)
Christine Morris
Jun 13, 2021
Kelli Stanley
May 13, 2021
Mirjam Harrison
Jan 30, 2021
I would go here every time I have an issue with my Mac devices. Even though in the end he could not help me, he tried things the normal Mac store had not and didn't charge me for his time, because he was ultimately unsuccessful. He was great in communication and clearly knows his stuff. Way better experience than going to the normal Mac store and priced very fairly for the quality of service.
Beau Black
Dec 31, 2020
Internal Power Supply board in my iMac failed. Took it into Eric and he quoted me to get it fixed. Quote was a little too high for me to consider fixing it right away. A couple days later, Eric told me a customer dropped off a similar iMac model for recycling that had the part I needed. Eric said he'd just charge me for labor to put it in mine and it ended up being a 1/4 of the original quote. Good man! Trustworthy and highly recommended. Thanks, Eric!
Devin Scheurn
Dec 23, 2020
Rachelle Schmid
Nov 25, 2020
I am so thankful for Eric and his expertise. He's kind, professional, experienced and resourceful. Growing up out of state, I heavily relied on the experience of going into an Apple store to set up a new computer; the experience with Eric at Mac Source is BETTER by far. Eric helped suggest the right computer for me, and loaded it all up from my old one. One drop off and it was ready to go. Can't recommend him enough.
Alistair Asuncion
Oct 28, 2020
Erik Myers
Jun 17, 2020
Absolutely the best Mac repair service I've ever used before, and I've had to repair my 2012 several times over the years. They are incredibly knowledgable, courteous, professional, and resourceful. I had a hardware issue with my display that I had already diagnosed myself; I took my Pro in after scheduling an appointment and told them I thought I needed a new screen.
There was no arguing, no second guessing my diagnosis, but they also didn't just take what I said with blind faith. They asked to keep my Macbook overnight so that they could make sure that it was definitely the hardware issue I had diagnosed. The next day, they called to inform me it was indeed the issue and they priced several options over the phone immediately so that I could make a choice and get my laptop back as soon as possible.
The hardware pricing was standard and the labor costs were incredibly well priced considering the quality of the work they provided. The laptop was returned fully functioning in a very small window of time. On top of all this, Macsource also informed me of a failing hard drive issue; mind you this wasn't even the reason I brought my laptop in in the first place.
This level of service and customer interaction leaves a stark impression. If I could leave more than a five star review I would. Macsource will continue to be the only place I will ever trust with my Apple products. Absolutely outstanding.
There was no arguing, no second guessing my diagnosis, but they also didn't just take what I said with blind faith. They asked to keep my Macbook overnight so that they could make sure that it was definitely the hardware issue I had diagnosed. The next day, they called to inform me it was indeed the issue and they priced several options over the phone immediately so that I could make a choice and get my laptop back as soon as possible.
The hardware pricing was standard and the labor costs were incredibly well priced considering the quality of the work they provided. The laptop was returned fully functioning in a very small window of time. On top of all this, Macsource also informed me of a failing hard drive issue; mind you this wasn't even the reason I brought my laptop in in the first place.
This level of service and customer interaction leaves a stark impression. If I could leave more than a five star review I would. Macsource will continue to be the only place I will ever trust with my Apple products. Absolutely outstanding.
Rudolfo Mendoza
Apr 03, 2019
Eric is a lifesaver! Right before leaving the country my mac dies out of nowhere. Eric found and fixed the problem in 24 hours. Also when I got my computer back home I found out that mac's new operating system wasn't compatible with what programs I was needing to run so he changed my operating system for me immediately and now everything is running perfect.
He is professional, friendly, knowledgeable, capable, and extremely efficient. His rates are very reasonable too, I thought I would have to pay WAY more than I had to for the service I received.
He is professional, friendly, knowledgeable, capable, and extremely efficient. His rates are very reasonable too, I thought I would have to pay WAY more than I had to for the service I received.
Forrest Kultgen
Nov 04, 2018