DeFTech

Hello, I really have to say that I was really upset about my computer not working the way I wanted it. I called around town to get a couple of quotes and see how long it would take to get it fixed. I called Digital Forensic Technologies and was very impressed with John who talked to me in a way I could understand him. He briefly explained what could be the issues with my computer as well as what he could do to fix it and gave me a rough estimate on what it would cost.

They don't charge a fee to look at or diagnose the problem with computer or other computer related stuff like printers and data recovery. Other companies I called charged a "Diagnosis Fee" of $60-80. This is just outrageous! I brought my computer in right away that day. After an house of dropping it off, I got a call telling me what my issues were.

It was slow, infected with spyware and viruses and just ran horribly slow.

John fixed the computer and tuned it up. I swore it was a totally new computer. John explained the "Hows and Whys" of what happened and what I could do to prevent this further. My bill was well worth what I paid and I am recommending John to all my friends and family. John now has another customer! He's the best!!

Thank you very much for repairing my computer so fast, and the most amazing part of this whole thing is that I didn't even have to leave my chair!! My machine was running terribly slow and locking up all the time and I couldn't understand why. I thought I was running the correct virus software and doing everything correctly but boy was I wrong! After just a short time you were able to fix this problem for me and all I had to do was go online and give you a call.

I have been putting this off for so long because it's such an ordeal to bring the computer down to a repair shop, and I don't have half a day to wait around for a repair person to come to my home. I'll look forward to your email maintenance reminder that we talked about, I'll keep up on this with you going forward so I don't get myself into this situation again. Thanks again for the great remote support. Best regards

John,

I contacted your company online today in an effort to rid my computer of the adware, spyware, Trojan horses (and who knows what else) that has obviously attached itself over the course of the last year. My computer has been running at an incredibly slow speed, and it has frequently frozen/locked up, that I shut it down and reboot it. My frustration level has been steadily increasing, because I work full-time as a transcriptionist, and my computer is literally my lifeline.

I estimate that I've been losing at least one hour of productivity each day because of reduced computer speed, etc. After I explained my problems and allowed you to remotely take over, you spent over two hours reviewing everything on my computer, identifying all the problems, and correcting them. My computer is again running at top speed, and I am delighted thanks to you!

I highly recommend your company's services to anyone having similar problems. You are courteous, professional, and an expert at what you do. I appreciate the time and information you provided me with so I could understand it in my terms. Engaging you is well worth the small investment required for this type of assistance! Thanks again John!!!