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Computer Fixx We offer business and residential computer repair and computer service including:
Laptop and PC Repair
Troubleshoot & Diagnose
Upgrades
Software & Hardware Installation
Virus/Spyware/Malware Removal
Data & System Backups
Custom Built Computers
Operating System Re-install
New System Set-Ups.
Served areas
  • Wilmington and all of New Hanover County
Associations and certifications
  • Microsoft Certified Systems Engineer
  • Microsoft Certified Technology Specialist
  • Network+ Certified
  • A+ Certified
Services
Computer Repair
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Computer Repair Whether your desktop computer won't power on, or you hear beeping noises or if you're getting error messages, Computer Fixx can diagnose and fix these problems and much more. We can fix any problem whether it's hardware or software related.
Depending on your particular desktop, we can increase the RAM to improve computer performance. If you're having video problems, we can replace the graphics card. If you've had a power surge and your computer will no longer power on, we can replace the power supply.
We can also advise you on whether or not it would be more cost effective to replace your computer and buy a new one.
We repair all types of desktop computers, including the standard type that has a separate tower, monitor and keyboard or the all-in-one type that comes with a built in monitor.
Personal Service is Our Specialty! If you're looking for a reliable computer repair shop, look no further. Computer Fixx has been providing computer repair in Wilmington NC for over thirteen years. Every decision we make is with our client's best interest at heart. We've repaired thousands of laptops, desktops, Apple computers, iPads and iphones.
Glenn Caton owns and operates Computer Fixx in Wilmington NC. He has over twelve years experience as a computer technician and holds many industry certifications. He has repaired thousands of computers and enjoys providing solutions. As someone who runs a small local business himself, he understands the importance of providing people with excellent customer service.
If you don't want to bring your computer to our shop, and you don't want our technicians to go to your home or office, we can remote into your computer to resolve your computer issues. Keep in mind not all computer issues can be addressed this way, and you must have high-speed Internet access and be able to get online in order to get remote help.
We remove a lot of computer viruses and 80% of the time it isn't necessary to reinstall your operating system to get rid of them! We charge a $100.00 flat rate for computer virus removal and tune-up. We recommend that our customers have a paid anti-virus installed. If you do not want a paid anti-virus we will install a free version for you.
People
Glenn Caton
Glenn Caton
Owner
Glenn Caton is a Microsoft Certified Systems Engineer and Microsoft Technology Specialist. He is also CompTIA Network+ and CompTIA A+ Certified. He owns Computer Fixx, a computer repair and consulting business, located in Wilmington, NC.
Reviews (19)
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Geoff S.
Jun 17, 2022
I can't overstate how helpful these folks are. I have to avoid most places of business due to health concerns, but they do a great job of setting up drop-off with minimal contact. My computer's been a nightmare due to a long laundry list of issues in the three years since I purchased it from a build-your-own-PC website, and I'd just about given up and decided to get a new one.

Computer Fixx however worked quickly and efficiently to fix every issue, even ones I didn't know I had or had no hope of fixing, all for a very competitive and affordable price. Some fixes they didn't or barely even charge me for. I was really nervous about trying to get the computer fixed, but it's as good as new--well, better than good as new, really--and I couldn't be happier. Very happy I trusted my computer with them and I think you will be too.
Joan Manor
Feb 16, 2022
Great work perfectly performed. I had 2 significant repairs made & my laptop performs & appears new. Saved ~4 times what I would have paid to replace it. Very fast turnaround even during a bad weather week.
T. M.
Nov 24, 2021
Bricked my computer with a docker install/windows update. OS was corrupted, couldn't repair installation or boot in safe mode. 100gb of music and recent projects i couldnt recover. Dropped my computer off and got it back a few days later 100% functional with all of my data/app libraries intact. Reinstalled Serato DJ, VS Code etc and was up and running in no time. Couldn't be more pleased. Super knowledgeable - if you have a tricky situation that needs to be fixed quick and in a hurry dont hesitate to bring your machine here.
David Rice
Oct 15, 2021
Glen and the office staff were friendly and helpful. My repairs were done professionally and efficiently! Thanks Computer Fixx!
Clifton Young
Dec 03, 2020
Computer Fixx is, by far, the best business for computer repairs and or data retrieval. I have been utilizing their services since 2009. Recently, my cousin suffered a computer crash, and there was some very important data she needed retrieved. I agree with another reviewer-- Glenn needs a superman cape! He is beyond awesome when it comes to a computer issue!

I live about 50 miles out from Wilmington and there are other computer shops nearby, but none of them compare to Computer Fixx. I will gladly get in my car and drive to Computer Fixx when a computer problem arises. Glenn and his wife are attentive and very nice. Job well done Computer Fixx! A+++++++++++ Thank You!
Lee
Jan 20, 2020
I came here to get my laptop fixed, and was pleasantly surprised by how nice and efficient the people here are. Glenn had my laptop fixed amazingly fast, and called me letting me know what he found. The price was affordable (as I'm currently a college student and can't afford to drop a lot of money on a computer) and the service was excellent! I will definitely come here again if I ever have computer problems!
Jeff H.
Jul 03, 2019
A friend recommended them to me. They did a good job of retrieving data for me from a crashed hard drive. They were also friendly and the price they charged was more than fair. I like!
Sharon Helton
May 29, 2019
Glenn, owner of Computer Fixx, is absolutely wonderful! My hard drive crashed and another company kept my computer for 3 weeks unable to recover any of my information. I am a photographer with an extensive Lightroom catalog on my system along with my entire personal existence. Within 24 hours Glenn had retrieved almost everything. I am so thankful that my coworkers recommended him! He was so helpful and accommodating.thank you again Glenn!
Allison Rankin
May 23, 2019
Computer Fixx is a locally owned business that offers superb quality, knowledge and customer service in the repair and trouble-shooting of computers. I have taken several computers to Glenn and Susan for repair or updating and they have been meticulous in their review. Their fees are reasonable and the turnaround is quick. I am most impressed with how friendly they are and their strong commitment to their customers and to their community. I urge anyone needing help with their personal or work computers, of any type, to contact Computer Fixx first. They are the best!
Elizabeth Dettle Bsn
Apr 25, 2019
Computer Fixx is The Best place to go to get your computer fixed. For years I have gone to repair shop one after the other. The way I was treated it always made me feel stupid and many places acted like my presence was bothering them. Then I found Mr. Glenn and Susan. My hope was restored. Finally I found the very best place to get your computer fixed.

There is no such thing as a stupid question. Mr. Glenn goes out of his way to make sure you are happy before you leave. He goes well beyond to teach me and answer all my questions. I have never felt rushed. Also, They are very fast in the turn around of repairs and he has always called me to let me know it was ready when he knew I needed it fast. I tell everybody not to miss out on great computer repairs and friendly, knowledgeable service. Tell him Elizabeth sent you!
Hmk
Feb 22, 2019
We've been customers of Computer Fixx for a number of years now. They're always professional and friendly. Glenn is always very generous with his knowledge and we can always rely on him for an honest assessment of whatever computer issue we bring his way.
Bob Wright
Nov 08, 2018
I have used Computer Fixx several times and they are very professional and friendly. The work is excellent. I have never had any problems with my equipment after they fixed it. My wife and I have had computers and IPads in for issues. It is always ready when they say it will be. I wish every company could be as good as Computer Fixx!!
Donna Phillips
Nov 09, 2015
Computer Fixx is an excellent place to have your electronic devices repaired. I have taken two different computers there that had been infected with viruses and Glenn had them cleaned and repaired quickly and the costs were very reasonable. He was also able to help me clean up issues I had created by not knowing what I was doing. I have recommended CF to other friends and they were as happy with the results as I am. You can use Glenn and Computer Fixx with complete confidence.
J. S. M.
Jul 03, 2015
Computer Fixx went above and beyond to help me get my network set up. He was prompt and did a great job. I also called him a couple of times afterward and he answered some questions about another computer problem I'd been having. A good experience. I recommend!
Jason C.
Mar 06, 2015
Not happy. So I buy a HD camera, Im having difficulty getting it to upload to my System. So I call Computer fixx and I tried to explain what I wanted but I kept getting the "We'll get it working" with a shortness. So I bring it in and get the same treatment. Meanwhile Ive yet to describe my problems and what my concerns are I tried to explain about compatibility but the same "we'll get it right" response.

They call me back the next day with the "unit working". I walk in to pick it up and I ask about the HD quality and the system compatibility. It looked good except for the quality, They assured me it was only a rendered view and final product will be HD. They assured me it was fine. Well I get home and start a project, the system continuously crashes as soon as I download anything over 5 minutes in length.

Well come to find out, this system is 1/3 what I need to do HD video. I would think a computer guy that is asked about a system compatibility would know that this was an impossibility for my system. But no, they just charged me what they wanted and my system is now FUBAR with a fried processor. VERY unhappy So yes they offered to give me back my $75. PFT piss off!

That is well short of the $275 I just spent to replace the Processor, it still is too weak to work on HD.that's what Island Computers have taken the time to explain to me., I wouldn't recommend computer Fixx for any more than virus removal.and even that would be pushing my expectations. So I guess I should say "Thanks for charging me $75 and costing me $325" Eyeroll. 3-11-15 LOL So Now You say I replaced a component in this machine. LOL I cant download a camera driver and all of a sudden Im replacing processors?

I NEVER said I replaced anything in this unit before bringing it to you. Aside from checking the RAM in the machine I only opened the case before bringing it to you. This only goes to show how you ignored my concerns when speaking with you on drop off. IE, You are confused between my Original system that I HAD someone build and the one I brought to you.

My Old one had a Radeon 9150 card and 4g ram and a 250G drive. Again This current system was a virgin to anyones hands. Yes, I thought it cooked down. After opening it up and doing some youtube searching I found it was only the paste. So I fixed it and there was no need for the chip. I did buy a processor, paste and a cooling pod. Only needed the paste. $20 fix and Im ok now.

I did learn how to clean and re-solder this week so its not a complete loss. Still no editing but WTH right? It runs. Pass that buck somewhere else bud. Im not to blame, you may not be to blame either. LOL I was actually here to remove my post and do an apologetic update. Pft Never mind. Thanks again, Enjoy my $75. Seeing you pass the buck is payment enough LOL Im just figuring out the F keys and now I can hand build a computer? Riiiight.
Robert Stidd
Computer Fixx by Glenn Caton and his wife Susan have taken care of our equipment for over a year now, They have been very prompt with their service and have always gotten the job done. They run a shop with a personal touch and I highly recommend them for computer service.
Diane Owen
Glen and his wife are most accommodating and knowledgeable in repairing computers. Glen can relate to us old people not really computer savvy and explain the problems and the remedy so we can understand. Very reasonable. Highly recommend them.
Haley Lenderman
I visited Glenn and his wife earlier this week. My computer has been dropped and the LED screen broken. I called and brought my computer in to them that day and they had a quote for me within a few hours. Not only was the quote way more reasonably priced than competitors in the area they also had the LED screen overnighted. The screen was installed and computer ready to go the day after I brought it in!!! The customer service, prices, and most importantly how quickly they got my computer back to me was outstanding! I highly recommend them!!
Laura Ginther
I was extremely happy with the service and interaction with the staff at Computer Fixx. They were kind, considerate, knowledgeable, honest, and helpful. They treated me with respect and helped me in a timely manner. I will use this business again in the future.