Alice Computer Works

I was having problems with my desktop computer that my more tech-minded friends couldn't figure out. What I couldn't figure out in three weeks they figured out in two days, and that's no exaggeration. The total cost came out lower than expected; they lowered the price of diagnosing the problem for me and included the price of the parts with the installation. I'm very happy with the results!

What a great overall experience I had at Alice's Computerworks. I needed a hard drive upgrade for my son's computer and a memory upgrade for my own PC. Jude was extremely helpful, answered all my questions and had both systems back to me in 24 hours. The prices are competitive as well. I highly recommend Alice's Computerworks for all your PC and Mac needs.

Needed a battery for my 6 year old Lenovo Yoga. I had a rather difficult time finding the right replacement so I contacted them after being referred by my usual computer person who has limited his services. I took the laptop in, they verified that I did need a new battery, they ordered it. In 6 days I was notified that the battery had come in. I stopped by and within 15 minutes they were done. Did a quick check and everything appeared to be good.

When I got home I had to reset the clock and some settings were slightly off but nothing major. Charged the battery to 100%. Everything is working well. At this time, I recommend them.

The real deal! My old Sony laptop went black so I brought it to this store. Guy the rep was very understanding and ushered me to Jay superstar who saved the data in a record time and got the computer to work after disassembling it; All fixed in a record time! The best place for repair ever: Will come back of course if needed! Thank you again Jay!

Recommended, did what they said they would do. Nothing bad to say. They fixed my asus computer in record time.

Got an iMac fixed here. Friendly knowledgeable people, honest and reasonably priced. Recommended

Alice computerworks is my go to place when I have any issue with my computer and when I need to purchase a new computer. Their staffs are very professional & friendly. The work is always done on time as promised. I would highly recommend Alice computerworks to anyone for all their computer needs.

This place is amazing. Both Jude and Guy were so helpful and IBd. This is the only place I will ever come back to with any issues. Love them

The staff there has always been very helpful. I appreciate that they are very patient plus knowledgeable. My Dad went to them for years before I too relay on their services. I'm just happy that they are located very close to my home.

Went with a Microsoft surface that wasn't connecting to the internet and they fixed it on the spot! Very nice & helpful. I'll be back when I next need a repair ~

My girlfriend's Lenovo work laptop was beginning to sound like a tiny buzzsaw so we began making a round of phone calls. We stumbled on ALICE'S after one of their competitors, who was going to be out of the office for 2 weeks, highly suggested we go to Alice's in San Marino. Alice's installed a new fan but warned us that the hard drive only had a few months' life left.

We appreciated the advice (and the low cost of the fan replacement) and went on our way. (Oh, and they gave her a LOANER laptop for the weekend!) A few months later the laptop began running as slow as frozen molasses so we knew it was time for a new laptop. We went straight back to Alice's and purchased a new Asus. Nice machine. But it turned out that it didn't have enough gHz to run her virtual backgrounds on Zoom or Teams which she needs daily for work.

So Alice's took that Asus back and for a couple hundred more we picked up a super nice LG i7 onto which they also tossed, for free, a few peripherals we needed. Every question that she's had on the computer, and every compatibility issue she's had with software, has been answered in detail by either Jude or Roy at Alice's. Alice's prices were pretty much just what you'd pay on Amazon but you get someone to set it up and answer any questions. Without that it probably would have gone back in the box and been returned to Jeff Bezos.

The technology is not up to standard and the price is unreasonable

My husband purchased a new Canon printer from Guy. I wasn't able to get it set up and called Alice. Jude said to bring it in, which I did. They also weren't able to set it up (the printer would print with a printer cable but couldn't get it to connect wirelessly. They switched it out with another like Canon printer AND DELIVERED it and returned the laptop NO CHARGE! Years ago I purchased my desk top from them because software wasn't running any longer in windows 7. They were VERY helpful then AND NOW. Both Guy and Jude were awesome. I'll return for my next computer issue (which I'm hoping will NOT be soon)!

These people KNOW computers. I took my computer to two other places to have the microphone fixed and neither could handle it. One denied that there was a problem. These fellows fixed the problem quickly, didn't charge me a bundle and were pleasant to work with. If you've got a computer problem, try them -- you won't be disappointed.

This computer store is exceptional. I had a Bitlocker problem and so my computer would not start without a numerical key. There was no easy way to work that out. I was fortunate enough to have Jude Ban as my technical support. He confirmed my perception that the numerical key was not in my account. He estimated the cost of removing everything and reloading Windows 10 at $120.

That was and is a bargain. There is no way that the Geek squad would have recognized the problem as rapidly and offered a cost effective sum to fix it. I recommend Alice Computerworks without qualification. You will not find this kind of expertise anywhere else and at this price! Jude also made sure that my files were reinstalled from the "Cloud" where I had thankfully stored them.

I went to apple because my 1 year old Mac stopped working. It was a week after the 1 year since I bought it, and because I didn't buy an insurance apple wanted to charge me $430 up front just to look at the computer and fix the basics, they said I may loose all my data and that if there was a water damage it will cost even more money. Luckly I found Alice Computerworks and they were on point, gave me fair prices and I ended up spending a lot less, not loosing any data and having great service with a free warranty.

It turns out it was water damage so apple would have charged me an additional (and probably crazy expensive) fee. These guys are my go to for now on! No more apple store for me!

Unreliable. We came here for a laptop hinge fix. The guy said it was going to cost $200 and we had to leave the laptop for 7-10 days; or pay in full first, we could bring the laptop home, but we had to come back once they are ready with the hinge. So we chose option number 1, we left the laptop for 7-10 days. 1-2 days before the 10 days was up, the guy called us and said that the hinge was a special order and we had to pay an extra $50.

We said we agreed the job was $200.not $250, they can't just increase the price 1 day before pick up. So the guy agreed OK $200 but we had to wait for 1 month because they had to special order it from Taiwan. Omg. Didn't end up fixing here and was glad we didn't. Other place does it for maybe the same price but much faster. Done in 3 days instead of 10 days or.1 month.

tl;dr: Amazing customer service! Alice Computerworks tries their very best to help you out. I reached out to Alice Computerworks through their website and Jeff, who handled my report, agreed to take a quick look at my busted laptop and give me an estimate for free. Unfortunately I wasn't able to visit the store in person when they were looking at my laptop, but Alice Computerworks was willing to negotiate with me through the phone.

I found out that we had a miscommunication when we spoke through email; while they would take a look at my laptop for free, opening it up and running diagnostics would run me a fee.

Nonetheless, the techs were very accepting of our miscommunication and did their best to find a compromise that worked for me. I eventually decided not to run the diagnostic and attempt a repair, but I deeply appreciated the sincere effort Alice Computerworks put in to accomodate my situation and get me the best price.

Basically, I'm one of those people who sees flaws in most things almost constantly, but I can't even begin to describe how great these guys are. Everybody who works here is exceedingly polite, and of course honest. One man who is older than I am literally ran outside to take a very heavy computer from me, which was so nice that it still makes me feel guilty to think about, but still, so, so kind.

Another one helped me carry my computer out, broke down the box for me and helped me shove it into a car that was way too small to fit the whole thing at the same time. Just incredible service. Every time i talk to anyone in there they are just the nicest, most knowledgeable people. I had first called to ask if they had a particular case, which they did not, but were able to order and have available for me within just a couple of hours.

It saved me days of unnecessary inconvenience, and, on top of all that, the part was cheaper than anywhere else i could find, including Amazon, and ebay. I know they are destined for great things and I couldn't be more thankful for them.

The store manager was rude. Raised voice when I asked him questions. Needs some basic training in customer service. In business alliance with T Mobile in Hacienda Heights where the owner is also very rude. Two unprofessional people getting kick-backs from giving each other referrals. Will not go back to the store or recommend anybody going there.

A friendly and professional workshop I have experienced today. They have diagnosed my computer unit and offered a detailed analysis on the glitches with a probably cost for fixing. I am very pleased with their timely action and the satisfied work results. In addition, their price is very reasonable from my previous experiences. I am highly recommended for people who has problems with the computer and needs to repair it for a honest price and a time restriction.

GPU scalper do not shop here. They are taking advantage of an pandemic to make money

Alice Computers has no business developing websites. The Owner Stewart Roger's is a complete liar and will fail to stand for his clients assets intilectutal property I paid over $18000 for a non functioning website and had to deal with his poor recommendation of John Long at LDA Interactive. I was ripped off. Dint do business with these guys they are untrustworthy and will not protect you.

Got a computer with an issue, or several issues? Bring it here. Did a printer fall on your laptop screen and pulverize it to glass dust- like me? Bring it here. Looking to purchase a new computer? Interested in a old school spinning hard drive, or a solid state hard drive? Bring yourself here! I think that you will be very pleased with this establishment!

Reputation is all that matters. After traveling to BEST BUYS and getting a ridiculous quote for product and service from the Geek Squad, I opted to give Alice Computer a try. My computer had been corrupted and I was unable open Windows. They took the laptop and gave me a quote the next morning. I mentioned that the problem that I had had before never really got resolved.

The computer is really slow. It took minutes to start. Both matters were fixed and the cost was significantly less than I had anticipated. I was not in the market for the sale of new equipment, and I felt as if the service technician was there to provide the repair service that I was seeking. Once again, I would recommend Alice Computerworks for the sale and service needs.

My laptop was damaged and needed the DC jack replaced. They needed to order the part (during this COVID fiasco) and replace it. Not only did they do a beautiful job, but when I took a malfunctioning printer in to have them look at (when I picked up the laptop) they found out that the printer must have a bad power cord and solved that problem too. They are now my official go-to shop for any computer repair. HIGHLY recommended! To further put this into perspective, I have been in IT for MANY years and know talented work when I see it. This staff is the real deal!

Once again, Alice Computerworks have saved the day! Today, and extremely helpful man named Jude helped me figure out storage issues with my computer, explained patiently (yes, I am technologically challenged!!) what I was doing wrong and how to avoid issues in the future. They fixed the problem on the spot and refused payment for their time. Something you rarely see these days.

This is the either the third or fourth computer I have bought from them since they have opened up in San Marino and my parents have also purchased their computers and printers from them as well. Every time I go in, my kids, or my parents, they are patient and efficient and so knowledgeable and worth every cent I have spent. I HIGHLY recommend their services and know that if I have issues in the future with any computer (or phone) I purchase from them in the future, they have my back and will always be there to solve whatever technological issues I come up with. Thank you Alice Computers!!!

They also fix cellphones, sometimes remotely. You have to get to know the repair guy for special needs.

Watch out! Not honest business practice. Bad customer service. Doesn't have respect to customer. Don't go there for any small things. They will not help.

I've been going there for computer parts for 4 years. They built my new computer when my old one croaked, and were great when the video card stopped working properly (just replaced it out with a different brand/same image quality, no charge). Friendly staff, good selection, and willing to special-order computer cases if you're interested in something they don't otherwise keep in stock.