Voted IT Company of the Year in 2015, Lake Tahoe Online provides IT, marketing, and technology solutions that move the people and businesses of the Tahoe - Truckee area forward. Our mission is to offer good old fashioned customer support with leading edge services and technology. If you have a problem, we'll find a solution. We know that you are like us in making our small businesses work, while living the lifestyle we've dreamed of in the remote and natural beauty of North Lake Tahoe. The majestic lifestyle we experience here has come at a cost of access to high-speed internet and other technologies that city folk often take for granted.
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Reviews (2)
Sierra Nevada Donor Awareness
Dec 08, 2019
Ross L.
Sep 05, 2015
Worst service I've ever had, if I could award zero stars I would. I brought my computer into the store looking to purchase a computer charger for my Mac Book Pro. They indeed sold me a charger but not the right model for my computer. I was out of town for a few weeks and when I went to return the item one of the tech guys insisted that it was the right charger and that it must be the battery on my computer.
I ended up replacing the battery myself, and still had charging issues. At this point I brought the computer to Apple, which I should have done in the first place. Wouldn't you know, before I could even tell the gentleman at the Genius Bar what my problem was he told me I had the wrong charger for my computer. (it was meant to power a smaller computer such as a powerbook).
I purchased the correct item from Apple and went to return the wrong charger to Lake Tahoe Online. Upon arrival I was greeted by a gentleman at the front desk who gladly set up my return. He then told me he had to get approval and grabbed the owner of the store. When she came out she did not let me explain why I wanted to return it and immediately told me no returns.
I then tried to explain what the problem was but still she kept interrupting me mid sentence saying no returns. Eventually she threatened to call the police on me if I did not leave the property. I decided to let that happen and when the police arrived she simply said, "it's my business and I can operate it the way I please." I ended up leaving with no refund.
All in all, i ended up spending $95 dollars for a charger that won't charge my computer, $80 for a new battery (not purchased at the store), and another $90 for the correct charger at Apple. I will never step foot in this store ever again unless wide spread looting takes place in the North Lake Tahoe area.
I ended up replacing the battery myself, and still had charging issues. At this point I brought the computer to Apple, which I should have done in the first place. Wouldn't you know, before I could even tell the gentleman at the Genius Bar what my problem was he told me I had the wrong charger for my computer. (it was meant to power a smaller computer such as a powerbook).
I purchased the correct item from Apple and went to return the wrong charger to Lake Tahoe Online. Upon arrival I was greeted by a gentleman at the front desk who gladly set up my return. He then told me he had to get approval and grabbed the owner of the store. When she came out she did not let me explain why I wanted to return it and immediately told me no returns.
I then tried to explain what the problem was but still she kept interrupting me mid sentence saying no returns. Eventually she threatened to call the police on me if I did not leave the property. I decided to let that happen and when the police arrived she simply said, "it's my business and I can operate it the way I please." I ended up leaving with no refund.
All in all, i ended up spending $95 dollars for a charger that won't charge my computer, $80 for a new battery (not purchased at the store), and another $90 for the correct charger at Apple. I will never step foot in this store ever again unless wide spread looting takes place in the North Lake Tahoe area.
