Pride Computer Systems

I reached out to Pride based on a recommendation in a local Facebook group. I messaged them through their website and I received a phone call the next morning. We made a plan to upgrade the memory and hard drive on my 5 year old laptop, as well as replace the battery and finicky charging port. Their communication was excellent throughout the process and their recommendations were spot on.

I left with my laptop feeling like a brand new machine at a fraction of the cost of actually buying a new laptop. I should have done this years ago! I highly recommend Pride and will be using their services again in the future.

Tyler did a great job repairing my Lenovo Thinkpad touch laptop screen in a matter of a couple days. I would recommend this spot to anyone in the Jax Beach area that needs fast service to get their device up and running ASAP. Thanks Tyler, sure I will be back to see you.

Nice, well equipped service location. Shout out to Tyler and Matthew for their assistance. Knowledgeable, professional, and courteous.

Both guys were so nice and informative. They took my frantic call and thankfully were able to quickly diagnose and fix a faulty power supply in my prebuild. Great price, fast service, and great people! Thank you guys again so so much!

Your response below this comment proves you not only can't hold yourself accountable for what your customer considers to be substandard service, but hints we would ever do business with you again. My accounts been flagged? How immature. Give me a break. I have an obligation to others in my community to make certain they don't experience the same horrible attitude and poor customer service we experienced.

Good riddance. We run a business out of our home and had Pride install a network. Though we were clear about our desire for complete coverage in our home, we had continual problems. Each time we had a problem, we were told the equipment needed updates in firmware or software, or were told, in their opinion, our speeds and coverage were fine. They weren't.

We were down or had slow speeds and disconnects continually. The network never performed as sold. The final straw was when our network stopped working on a weekend. I called support and when I expressed my displeasure, I was told, "Well, I'm having to deal with YOU on a weekend, " and refused us service until the following Monday. HORRIBLE attitude and worse customer service.

We called another company. They LISTENED, responded and installed a new network 2 days later. We literally tossed every piece of equipment Pride installed. We got the coverage and speeds we asked for and have had zero problems in 4 months. Not one minute of downtime and speeds that are fast and consistent. The new company has no problems with calls or service on weekends. One star is generous for Pride. I would recommend you not buy from this company.

Regret trusting this business and it will cost me to fix their mistakes. Took in my MacBook Pro for a keyboard replacement (keyboard was not working due to a bit of water on the keys). For work, I do video editing, motion graphics, and graphic design- so this MacBook is a very powerful (and EXPENSIVE) machine. To start with the "forgivable" issues, Tyler told me my Mac would be ready on a Thursday, but there was a 4 day delay due to shipping and holiday hours; my issue with this is that Tyler did not inform me of the delay which resulted in me having to borrow a computer at work with little notice on Monday morning.

I stressed at the start of the project that progress reports were important to me because of work, so when I called at the EOD on Thursday and was met with an extremely rude attitude from him, it was clear he did not care. EOD Monday when it was ready for pick up, I was shocked at the issues. For one, he charged me $50 more in labor than I agreed to at the start of the project.

I asked him why and he said because he thought it would take him 1 hour and it took him 3. It was the first time hearing of an hourly charging system from Pride. Second he replaced and installed the keyboard bezel in the wrong color (without informing me/asking me). He told me it was because he couldn't find the correct color online. The next morning I called another local tech repair shop that found the correct color in less than 3 minutes and told me they would never install the wrong color panel on someone's machine without calling and informing them.

Last issue- this repair by Pride damaged my speakers; there is terrible static buzz that I know wasn't there before (I work with sound everyday). Considering I do video editing, this is a HUGE new issue for me; I present projects over my Macbook very often so this is something I will have to repair. Not to mention the clear/visual cosmetic flaw in having a silver keyboard bezel/panel when the rest of Macbook is dark space grey.

When I told Tyler that these issues reduce the value of my Mac, his response was "the value was already reduced when you broke the keyboard". (The large gap to the left and top of the trackpad is the cherry on top). The way I was treated by him throughout this repair reflects the complete disregard for customers and deliverables. Lastly, they are refusing a refund. I'm not sure the word "pride" is used in it's intended context.

Called about a relatively simple job and told the employee about the issue I was having. I install my own hardware. He gave me a very simple DIY and reason why it might work and it did! A 60 second phone conversation saved me a trip and money. Very friendly and helpful company! If I need any supplies in the future I'll definitely come here first. Thanks again!

I've never seen a better team. Tyler and Matt went above and beyond. Had an issue with a BMW ECU where everyone else wouldn't even look at it and said "it just needs to be replaced". Tyler told me he would look at it and see what he could do. After some brain storming and some back and forth he was able to get it repaired and working good as new. Saved me an estimated $2500-3000. Even though it's not something they normally work on they were accommodating and got me taken care of. I would rate 10 stars if I could. Thanks guys.

I have a legion computer and unfortunately made some mistakes on it. Tyler who manages the office was kind enough to take a look at it right away and determine the problem. Within an hour he not only fixed it he upgraded a couple things that I needed. I would recommend these guys if you live out at the beach. One stop shop for everything you need in computer repair. Take a look at the pictures I posted and if you're coming on the weekend you will need to make an appointment.

Tyler did a great job upgrading my 2013 iMac. New hard drive and software upgrade. Within 24 hours. He is very knowledgeable and professional. I will definitely bring in our other computer that needs some work.