VGH Computer Service

They charged me $130.00+ for not fixing my computer. This is the first time someone charges me for NOT doing his/her job. The justification for this price was that it took them 12 hours (yes, 12 hours!) to realize that they didn't know what they were doing. I guess they would charge you $2,000.00 to clean your toilet because it would take them like 60 hours or so. maybe more

Been here several times for Apple warranty claims and accessories. Once for a laptop and once for AirPods, both times they were taken care of perfectly. The guys are friendly and laid back.

I've been shopping here for 25+ years. Great guys and consistent service. They have repair PS2s, Computer gear and I've bought games, systems and more over the years. Now as a business owner, it really helps to have a store that just has what you need without having to wait for online ordering to come through. Had an urgent repair that needed to be done and they had all the parts I needed.

I took my laptop in to have the fan replaced as it isn't working right. I was told due to the age and the condition (yes, it is dirty), the sales person I spoke to said he wouldn't send it back to the technicians in its condition. I advised I would pay whatever was needed as I have 10+ years of files on this laptop, but he just said no. I'm not used to dealing with businesses that hate money. I will not return.

Charges apply even for warranty claims. I went for a check on my MacBook and I was really surprised to be charged to get my device back even if I was under warranty (75$/hr for running a diagnostic tool). I got confirmation by Apple that I would not have been charged at Apple Store Spokane. So if you have a device under warranty and you can wait and go to Spokane do so!

They have been in the mall locally for just over 20 years and I've been a customer most of that time. They helped make a computer at the time that fit our family's needs. We have purchased several computers since then and they repair most if not all brands.

Critical:Professionalism Returned a faulty PSU, they told me it wasn't faulty and took 30% off of my return even though the receipt said they would only take 20%. If they sell you a broken item they act like it's your/ your machines fault and not theirs. Just buy on Amazon or drive to best buy for repairs because this place overcharges and is terrible

Love these guys. They hit the spot for local pc supply & repair and always have that random part the breaks or that game I can't live without. Their apple side is pretty awesome as well, always some deals to be had. Pricing is good, comparable to online with a slight markup on some items, but they have it locally today and I'm happy to pay slightly more when I need/ want things now. Really great place to shop!

One of the worst tech and costumer service experiences I've ever had. Brought my laptop in with a slightly broken case. Was refused a quote of any kind from the front desk. When I picked it up, I was charge an extra due to them breaking the video and needing to repair it. This is after I had already been informed I would not be charged for extra time because they were only waiting for glue to dry.

I was never once informed that my computer had been damaged more by them until pick up. I recommend you go anywhere but here. Update: after opening and using my computer for the first time after this visit, I found that my USB ports no longer worked. VGH did give me a partial refund after I called to info them. I still would not recommend them for any repairs.

I bought a new MacBook Pro from them and they made the transition from my old MBP to the new one carefree. The transfer was made on the same day and they held onto my old computer til I could be sure that everything worked on the new one. This experience was better than if I went to an Apple Store directly OR bought from Apple online. AND it's local. Can't beat it. Tom in service did a GREAT job and the other staff made it very easy to conduct the purchase too.

The guys are nice enough. Definitely don't seem like computer guys with his cowboy boots. They can come off arrogant at times. They definitely don't give you the best prices on stuff you're selling. I remember they tried giving me a dollar for my n64 rumble pack. They were selling them for $25 in the store right then. I was like seriously, youre trying to make 24$ off me? No thanks. But they can be nice and knowledgeable about the stuff in their store.

Wow, I really wish I would have checked the reviews before coming here. My space bar on my 2017 MacBook Pro got jammed, and I removed it following instructions on how to do so. When it still DIDNT work after replacing it, I called Apple who advised me this model has a recall on the space bar butterfly key and to take it to any authorized technician to get a free replacement.

This was the closest place, so I dropped it off for replacement and was advised they would get it back to me within a day or two. That evening, I got a call that it would be SIX HUNDRED DOLLARS to be replaced, which includes EIGHTY DOLLAR AN HOUR technician fee. I'm sorry, but I'm a nurse practitioner who can save a life and I don't even make that much.

I advised them I'd be taking it to Apple who will replace it for FREE. Upon picking up the laptop, I was charged over thirty dollars for a freaking DIAGNOSTIC FEE! What company doesn't give free quotes?!?! Apparently this joke of an establishment. Over thirty dollars to plug my computer in and diagnose a problem that I could have told you already existed?!? Are you kidding me?

I clarified this price and that Apple does not even charge this (who has much more experienced technicians) and he replied with "well we aren't Apple." save your money. I'm beyond livid I wasted a two hour drive each way from my home to get here. Any decent establishment would at least warn you up front of charges and not price gouge and hide fees from customers. I'm so disappointed. 0/10 would not recommend

I was in the market for a new design lap top and had no idea what to start looking for. The guys who work there helped me find exactly what I needed without making me feel like I was dumb. I am very happy with my purchase and would reccomend going to VGH for help understanding what you need in a lap top/computer and finding the perfect one.

Went in to get my iPad fixed and they didn't even take a look at it. They just said, "we can't fix it" it took me longer to find a parking space in the lot than for them to tell me that. In and out in less than 45 seconds.

My primary work laptop (a MacBook Pro that aged out of Apple's repair coverage) failed suddenly and I was going to lose two weeks of work since my last major backup, not to mention productivity loss working from a backup laptop. I arranged to have my assistant take it to them, and they were fast and efficient in getting the repair turned around. Turns out the issue was my hard drive failing.

They recovered my data, installed the new drive and latest Mac OS, and then I was SHOCKED when I saw the bill. It was less than half of what I was anticipating this would have cost. I cannot say enough good things about Tom (the Mac tech who handled my repair) and their overall service and performance.

My laptop wouldn't boot. After a week of getting nowhere with manufacturer's tech support, I took it into VGH. Magically, it worked when their tech person turned it on! They called me and was honest about it. They could have charged me an arm and a leg but they didn't. They even waived the diagnosis fee. Happy day!

VGH is listed as an authorized AppleCare repair location, but despite arranging a repair appointment through Apple and receiving a confirmation email, the associate we spoke to when we got to the store refused to service my boyfriend's iphone because they "couldn't fix it under AppleCare." He was rude, unprofessional, and seriously seemed unwilling to even do his job. Don't go here.

ZERO stars, I would not recommend. Go somewhere else to spend your money. The sales person reprimanded me for damaging my laptop because my parents (according to him) payed for it. My parents didn't pay for my laptop, and I didn't do anything to damage my computer. The mouse pad just suddenly stopped working. Do yourself a favor and go elsewhere because the customer service is beyond terrible.

I would't recommend this place to anyone. They were very unclear about the time in which my device was going to be started and completed, and it ended up being done 3 hours after their guaranteed time. Also come to find out they put a cheap none Apple screen back in my device. This was confirmed once I took my device to an actual Apple location

Just had an outstanding experience here. Long story short, it took one of the VGH techs to personally coordinate with Apple to make sure a laptop repair went through successfully. Not only was that tech key in making it happen, he was able to perform that significant repair in only a few hours, allowing me to get back to work on my primary machine without too much downtime. Am incredibly grateful that they went out of their way to help at a time when everything seemed pretty bleak for me tech-wise.

Took my mac in for water damage and after a $60 analysis fee and a few days they determined that the motherboard among other things was fried and that it was not salvageable. I took my computer to my friend who determined that the motherboard was fine and the only things that needed replacing was the battery and the keyboard. After $170 for a new battery and keyboard the computer works fine now.

Apparently an expensive faux analysis fee was all they could bother. They didn't take any time to make an actual analysis and instead settled for the quick $60 "analysis" fee and another expensive fee to draw data from the hard drive to an external hard drive. Would not recommend and will not be returning.

When looking for accessories for desktop PCs, there isn't much in the way of speciality stores in the Pullman-Moscow area. Besides finding plenty of "repair" stores with Photoshopped before and after pictures, or department stores like Walmart and Staples, the only other store around is VGH in the Moscow mall. Their website made note of selling many different PC parts, such as hard drives, networking accessories, and computer fans. Alright! Going in, the store seemed well-stocked for a locally owned PC store.

There were plenty of aisles full of all sorts of different products, from video games, to cables, to hard drives. Immediately, I was shocked at the hard drives on display. A standard Western Digital drive with 1TB of space was 85 dollars! These never go above 60 online. Okay, sure, most college students aren't buying internal hard drives. They might just be priced to match demand. Next, I looked for a Wi-Fi card for my new PC.

I found the TP-Link N900, a trusted name among the swathes of white-box, "blank-"tech products. 50 dollars. Seemed a bit more than I expected, but I hadn't researched this specific card. A cursory Google search showed that this product was sold for less than 40 dollars on every single website. I heard this store price matched, so I asked the manager when I went to possibly pay.

He told me he couldn't price match with that because it was "less than he paid for it" and he "needed to make a profit to keep the doors open." Now, I'm no business expert, but I'm next to positive stores buy wholesale parts at a discounted price to sell for a large profit. That's kind of how you make money. I told him I'd look elsewhere and went on my way. I'm curious which companies they DO price match with, considering almost all of their products are more expensive than from Newegg, Amazon, Best Buy, Walmart, or even the manufacturers' websites. While they might make a buck or two off of an uninvestigative college kid, you'd be better off taking two seconds to find your PC products cheaper somewhere else.

I would do a 0 if I could took my Apple 6 plus in. Their tech confidently told me they could fix my internal speaker and mic. So I decided to let them do it. Now my phone is completely ruined and the face doesn't work. I have been out of a phone all weekend. I have to take it back and I live like an hour away. To see if they fix the problem they created.

This place is a joke. I will try to work with them so that I don't have to pay a full $200 for an insurance claim. I could with having a hard time hearing a little but this phone is not functional at all now that they have touched it.

This is a great place to get games at prices below gamestop's. They do computer repairs for less than other places charge. I tend to buy my games there as it keeps the money in town. Their PC repair is top of the line They've always been nice about explaining what they're doing. Best of all they make older people in the community feel comfortable when they have computer problems.

This means I can send my parents there when they have a problem or when they wanted to set up a wifi network in their home instead of me having to come over and spend nine hours trying to figure what they mean by "the google is broke" all around a great store. Not sure about their apple side. I know too much about computers to be suckered into buying an apple.

Great retro gaming store but unfortunately there pc gaming stuff was overpriced compared to Wal-Mart who was $5-10 cheaper on their mouse & gaming mats same models mind you. They said they price match but when they saw their competitors pricing they would not budget at all nor give a slightly lower discount. If you want overpriced gaming equipment come here otherwise save your money and purchase elsewhere. Manager wouldn't even help.my suggestion for VGH is to find a better distributor where they can work on the discounts otherwise you just lost a customer.

This store is a dishonest, deceitful, and frankly close to being a "bunch of crooks". My daughter received a brand new MacBook Air in late July for her graduate school work in the area. Unfortunately, she spilled some water on it to the point of it being non-functional. Sine VGH Computers is listed as an authorized Apple Repair outlet, she took the laptop to them for an estimate.

Initially she was told that the cost was going to be approximately $900 to fix it. I authorized her to take the MacBook Air to them for the repairs at the $900 quoted rate. Upon her taking it to them, they (for whatever fraudulent reasons.), changed their story, and told her it would now be about $1500 to repair the computer, and she'd be better off to buy a new Apple MacBook Air (@ $1300+.) rather than have it repaired.

Since she was starting out in grad school and needed immediate laptop IT services, she reluctantly agreed. As her father, I asked her to bring down the damaged laptop to me in CA for me to check it out. I took it to a local Apple Store to get a concurrent quote for the repairs. I was quoted by the Apple Store locally that the standard repairs charged by Apple for(all) water-damaged laptops was a flat $755, which is far less than what VGH Computers, an Authorized Apple Repair vendor, was quoting to my daughter.

This is out and out fraud. I have requested my daughter to spread the word among her MacBook user colleagues of which she has many, to NEVER/EVER go back to VGH Computers for any Apple computer related service. They are the WORST, and they are patently fraudulent in their customer service to the U of I and WSU student/faculty community(!) I will also be in contact with Apple Corporation to lodge a formal complaint with them in the regard to their authorization to be an Apple computer repair outlet.