DotFoil Computer Service And Repair

DO NOT GO HERE. Took my iPhone 7 in for a simple screen replacement to Dotfoil last year. I was told it would take 2 hours, and it took over 5 hours. I still had not heard from them by 4:30pm, so I went just before they closed at 5pm, and they were still in the process of replacing the screen. They locked the doors after I got in, and I had to wait after hours for a repair I had dropped off at noon that day.

The screen didn't look quite right when I picked it up, and the employee who performed the repairs said "Oh, don't worry. The screen will settle, don't worry about those air bubbles." Well, it never settled and I had to get the screen replaced again by a better shop shortly after. Dotfoil charged me $140 for a screen replacement that they couldn't perform. I only go to Synergy Tech from now on - faster, cheaper, and way better!

Wow! I'm traveling and need the OS reinstalled on my 2021 Macbook Pro. I've called around and been quoted as low as free to $20 to $50. Usually timing off so I'm still looking for a shop that's nearby where I'll be for a couple days. Enter Dotfoil. Close by and I have some time BUT.They wanted $180 to install a Mac OS! $180 for ~5 minutes of set up! Please.$180?! I'm still in shock!

I was using my GoPro camera, SCUBA diving in the Caribbean, to photograph the reefs and tropical fish. The Micro SD card suddenly stopped working and I thought I had lost all the pictures. Took the card to Dotfoil and within 10 minutes they repaired the SD card and recovered the photos. Great people great service.

We are blessed to have Daniel who works at Dot Foil in Santa Fe. My phone was disabled. Went to Verizon who, of course, sent me to Best Buy. Best But tried and after a few hours was sending me to the Albuquerque Apple store. I happened to remember Dot Foil in Santa Fe. Daniel sat down with me and saved me the journey to Albuquerque. Daniel is my hero! This will always be my first stop. Verizon workers want their paycheck and that is all. Geek squad at Best Buy were not as knowledgeable as Daniel.

Terrible Repair Service In the past Dotfoil was extremely helpful and competent. Unfortunately my recent experience was a disaster. The internal hard disk on my imac failed and I brought it in for a replacement. The tech wasn't paying attention when I told him on the phone that it was a 3 TB SATA with over 1 TB in use. He refused to replace it with another SATA drive (which are readily available and Dotfoil even sells external SATA drives at the front desk) and insisted on replacing it with an SSD drive.

He then discovered what I had told him that a 1 TB drive was too small. A 2TB drive had to be ordered and took a week from when I brought my computer in to arrive. When I picked up the computer with the new drive installed and took it home it wouldn't boot. I immediately called and no one returned my call until the next day. I finally booted the computer in repair mode and ran the disk utility which made it bootable.

I then discovered that the OS hadn't been updated as requested. I spent $600+, waited 8 days, then spent hours of my own time to get it to boot when simply installing a SATA disk in the first place would have cost far less and taken only a day. Just so readers will realize I'm credible, I have 40+ years of teaching every aspect of computer hardware and software, headed a CS dept in a major university and worked directly with Apple computers for many years.

Brought my iPhone in because I couldn't get the Sim Card out. The technician managed to get it out, cleaned the port, reinserted and sent me away without charging me! I will definitely go back for more consequential issues. (Plus, they have some great deals on refurbished computers that were on display).

If you want to be ripped off this is the place. They charged me $166 for labor just to install a new battery on my MacBook (the overall cost including the cost of the battery was $375). You would expect great service for this money but they did not even bother to call me back when the laptop was ready even though they promised to. I had to call them myself at the end of the day.

I needed the laptop for work urgently and it sat there for 3 hours after their 5 minutes of work. P.S. My friends told me that they got their battery replaced for no service fee at Synergy Tech next door.

On January 5th, 2021 I went to Dot Foil Computers in Santa Fe, NM. Because of the pandemic, all business had to be conducted on the sidewalk. I needed a new battery for my IPhone 6s. While all customers were waiting outside (with our coats on), Daniel O., the technician (who didn't even have time to get his coat) was going back and forth, helping all of us in turn.

He was pleasant, courteous, professional and PATIENT (a lesson we all must learn). He deserves a raise and a bonus for the incredibly wonderful way he handled all of us. Customer service like this is often rare these days (I'm quite old and remember what customer service used to be and Daniel exhibited this). I have done business with Dot Foil from time to time over the years (my current computer was purchased there) and I have always been treated well. However, Daniel's performance went way above and beyond! So much appreciated.

Fantastic service from Mikal, polite and courteous. He saved my data, at a very reasonable price, and did not try to upsell me. Also was excellent at communicating the process, even emailing screenshots. Highly recommended. (I have used them before, and was always satisfied.)

I bought a battery for my late 2011 MacBook pro here. I was happy they had it in stock and I didn't have to wait to have it shipped. It came with all the tools I needed to install it myself. As a bonus it also came with a keyboard cover for my MacBook pro! Great place and great staff. Tony was a pleasure to work with.