Whether it's general cybersecurity or compliance issues, you need a plan and a checklist to ensure you're covering your basis BEFORE it becomes a liability. Growing businesses often wind up with one resource wearing too many hats. If you're experiencing gaps in IT skills, ongoing IT challenges, or road blocks in your IT growth, it is time for a IT Partner to help shoulder the work.Mandatory updates, poor connections, misalignment of tech, inability to unify communications - all these things can cost you in time and money.
Services
First Call has been providing IT services and support for over 20 years. We have seen business models (and IT managed services companies) come and go. We even lost our way for a year or two back around 2010 when we got sucked into words like efficiency, profitability, and growth. What we learned: if the relationships with the leaders, managers, and users aren't strong with each client you are failing them. The trick is most IT companies believe they are in the IT business: servers, computers, clouds and firewalls.
There are countless approaches to IT services management. Most organizations need to stay away from the price edges. Pay too little and your experience will be you aren't getting enough of what you need and the real costs are growing given your people are experiencing too many issues, bad things are (or will) happening and the decisions/investments you are making aren't ideal. Pay too much and you'll experience too much given your size, complexity, and needs which isn't ideal either and will also drive unforeseen costs.
First Call stands shoulder to shoulder with IT departments across Montana to help them meet the challenge. Today various aspects of successful IT delivery can be effectively outsourced with our co-managed IT solution. Whatever your situation, First Call has a full complement of specialists, technologies and services that are affordable for organizations to insure you can protect, detect and respond to threats.
A cybersecurity event not only stops time, it also stops everything else as you wheel around to figure out: what happened, how bad is the damage and what can we do about it. Only the big public stuff gets reported in the news which is why there seems a disconnect between the amount of emphasis put on this versus what we know about in our community.
Reviews (11)
Lacey Kuntz
May 04, 2022
MADISON CREEK FURNISHINGS has had a stellar experience with First Call in locating and hiring a new IT service provider. Meg went out of her way to fit into our schedules and setup meeting with the necessary parties to answer our bevy of questions. Every team member we have interacted with so far is friendly, knowledgeable, and genuinely interested in our needs as a business.
They worked with us to provide options for only the solutions we need rather than selling us extra bells and whistles. We are excited to begin what surely will be an easy and productive relationship. - Lacey for Madison Creek Furnishings
They worked with us to provide options for only the solutions we need rather than selling us extra bells and whistles. We are excited to begin what surely will be an easy and productive relationship. - Lacey for Madison Creek Furnishings
Brian Miller
Dec 18, 2021
Dean Fiedler
Oct 30, 2021
Kevin Detwiler
Jul 15, 2021
Mandy Snook
Jun 16, 2021
I reached out to Conor and his team to help me migrate my email and set up a great system so I could scale my business as needed. They were quick, responsive and always helpful. The best part is that there was no interruption of service, my email continued to flow perfectly. Really happy with the results. I've had a couple of questions since the migration and their help desk is so fast, always listens to the question, solves it and then follows up. It's wonderful.
Savannah Wendeln
Mar 04, 2021
First Call Computer Solutions was eager to build a standalone website for all of our election information. We worked with a dedicated Web Services Manager who was open to all our suggestions and helped us build a full-service election website that best suited our needs and desires. We highly recommend First Call Computer Solutions, Inc. based on their dedication to producing a high-quality product that meets the needs of their clients in a quick and professional manner.
Tonya Harding
Jun 10, 2020
Matthew Price
Feb 09, 2020
Montana Moments
Dec 22, 2017
The business I am happily employed by has used First Call for web design and some support in the past. They are very overpriced compared to other local companies and the quality of work is about what you'd expect from your tech savvy younger family members. We found there are other options, such as Gecko Designs for websites or Univision for PC support. There are many, many local companies that provide the same services and I have had better luck with the competition.
Zach Hulse
Oct 24, 2017
I worked for First Call for the better half of a year. I enjoyed my time with this company as they place a tremendous amount of value into their employees as well as their customers. I left First Call to pursue a different career opportunity and during my transition I was treated with respect from my colleagues across the board. I highly recommend First Call to anyone seeking better solutions to IT and/or websites.
As somebody who no longer has any ties to this organization, I confidently believe that they bring the right approach to business. Old school Montana values are alive and evident in how they take care of customers, employees, and the local community.
As somebody who no longer has any ties to this organization, I confidently believe that they bring the right approach to business. Old school Montana values are alive and evident in how they take care of customers, employees, and the local community.
Sg
May 04, 2017
We are a business customer. 3 severs & 26 PCs. The good: Excellent business support. Very knowledgeable and dedicated techs. 24/7 on call support if you need it. Excellent support if you have a server crash or other clear network crisis. The bad: Very expensive but seems like they are doing all they can to earn their pay; My only real gripe is they are very reluctant to back their hardware sales.
If they get you the wrong component (based on their recommendation as technical experts) they will not refund your money if you return it. To be fair we haven't bought anything and returned it lately so I'm not sure how they are handling these cases currently. Usually their recommendations are spot on so this doesn't come up often. I recommend First Call as an IT service provider for businesses that need robust IT support.
If downtime is really expensive for your business I think this is your best option in Missoula. If you are a cottage business who can deal with downtime, it might not be worth the investment for you. Triple check any hardware orders before you accept the contract. If you have a real IT problem that is threatening your business, you will be glad you have First Call.
If they get you the wrong component (based on their recommendation as technical experts) they will not refund your money if you return it. To be fair we haven't bought anything and returned it lately so I'm not sure how they are handling these cases currently. Usually their recommendations are spot on so this doesn't come up often. I recommend First Call as an IT service provider for businesses that need robust IT support.
If downtime is really expensive for your business I think this is your best option in Missoula. If you are a cottage business who can deal with downtime, it might not be worth the investment for you. Triple check any hardware orders before you accept the contract. If you have a real IT problem that is threatening your business, you will be glad you have First Call.
