Specializing in Sales and Service of mono & color laser printers, laptops & desktop computers, plotters, dot matrix printers, fax machines, and multi-functions. Complete hard drive data recovery service. Specializing in recovering "vital data" from personal computers, laptops, as well as server drives, RAID's, SAN's, NAS's, and much more. Our customized service contracts are the solution to optimizing your business productivity.
We will adapt our service contracts to suit your business needs. We specialize in compiling secure and efficient computer networks taylored to your business needs and demands.
We will adapt our service contracts to suit your business needs. We specialize in compiling secure and efficient computer networks taylored to your business needs and demands.
Services
Ameritech Computer Services, Inc. was founded in 1992 by a group of professional computer and printer technicians. With 15 years of history in business, we started out providing computer and printer services to consumers and small businesses. Today, we have grown and extended our service to medium and corporate size businesses.
Reviews (4)
Malcolm Handley
Aug 05, 2021
Charles A.
Mar 18, 2021
Terrible experience. First it took 45 minutes to explain the simplest problem and give our address. The person seriously did not know data input. We arrived on site and spent more than 45 minutes redoing the info! Re-explaining the simple problem. We told them we were only in town for a few days and needed quick service. No problem. They would call that day-$99 for diagnostic.
Two days later--No estimate. No call. We called them. No diagnostic had not been done! We explained the problem again and reiterated we were in a hurry, and we're told they would send an estimate that day. --Again No estimate, no call. Weekend. Monday. Please, we don't have much time. We will send it right out. --Yet again -No estimate, no call. Tuesday called again, talked with head of customer service explained entire problem for the 5th time.
It turns out that they had not done a full diagnostics at all, and that it could be one of two things. Maybe a loose wire, and maybe the panel. We knew that before we called them! Then he sent an estimate for two possibilities that was incomprehensible, with no totals on either repair. At that point we just asked for our computer back. I would not trust them to fix a rubber band in a timely manner.
We still had to pay the $99, despite the remarkable unprofessionalism, and several hours of communication. And seriously, we had spent well over four hours giving information multiple times, going through the problems multiple times, phoning, dropping it off, picking it up. Astounding. We since found out that Best Buy gives free diagnostics for 20 minutes (all this should take i believe), and will fix the problem.and their labor cost is lower. Ameritech has the Lenovo contract, I guess.still. No excuse.
Two days later--No estimate. No call. We called them. No diagnostic had not been done! We explained the problem again and reiterated we were in a hurry, and we're told they would send an estimate that day. --Again No estimate, no call. Weekend. Monday. Please, we don't have much time. We will send it right out. --Yet again -No estimate, no call. Tuesday called again, talked with head of customer service explained entire problem for the 5th time.
It turns out that they had not done a full diagnostics at all, and that it could be one of two things. Maybe a loose wire, and maybe the panel. We knew that before we called them! Then he sent an estimate for two possibilities that was incomprehensible, with no totals on either repair. At that point we just asked for our computer back. I would not trust them to fix a rubber band in a timely manner.
We still had to pay the $99, despite the remarkable unprofessionalism, and several hours of communication. And seriously, we had spent well over four hours giving information multiple times, going through the problems multiple times, phoning, dropping it off, picking it up. Astounding. We since found out that Best Buy gives free diagnostics for 20 minutes (all this should take i believe), and will fix the problem.and their labor cost is lower. Ameritech has the Lenovo contract, I guess.still. No excuse.
Tiffany Streeter
Jun 05, 2019
Very reasonable repair. My laptop took a tumble and the screen when crazy. When I took it in they also found my hard drive had some bad sectors. They were able to reconnect the screen without replacing it and cloned the drive to new one. Easy communication and quality work. I won't go anywhere else AGAIN!
Adam Gordon
Nov 27, 2016
For years I had reasonably good and reliable service from these Ameritech, but my last three experiences have been disappointing. Twice they "could not get parts" and declined the repair which I was able to get done elsewhere. Once they did a cleaning on site which was nothing more than the manual instruction for user trouble shooting and I'd have done myself (for free) if they'd given any indication there was no other cleaning they were able to do.
